How would you rate
"Great website all you need to know is in there and all options are covered very well"
"I often need various measures of foam for puppet making. I love being able to specify exact measurements, and the foam itself (I use high density) is great to work with."
"Fast service, quality product, good product descriptions on web site, thank you eFoam.
"Wanted to pay by PayPal but you told that you wanted a telephone number, that was not present on the form, though PayPal have this number.
This meant I had to use my debit card, that I prefer not to use...
The actual ordering however was okay.
Dear Mr Crossley
We are sorry to hear you have had difficulty ordering through PayPal, please be assured that PayPal is a secure platform for sending and receiving payment and we do not have any control over this.
All of PayPal’s requirement with regards to taking payment are put in place to protect the customer and merchant. However, if you have further concerns please contact PayPal Directly with regards to this matter.
Posted 3 months ago
"The foam I ordered turned out to be the wrong size, this may however have been my fault if I clicked mm instead of cm, but was surpised that the order was not queried."
"placed some orders early last year and all very good and staff helpful. different story this year as staff answering phone really annoying and have decided to take my custom elsewhere"
"Have just ordered and website is "out of the ark". Very old-fashioned and long-winded. Hope the product is fine and happy to revise review if happier later."
"Your ordering system was straightforward to do on my phone, until I entered my address etc and found there was no 'pay now' or 'checkout' button. I pressed 'continue shopping' which wiped all the info I'd entered. I entered it again and again there was no way to pay. I phoned you and got someone who told me there was no problems with your system, said 'hang on a minute', then suddenly I was talking to someone else who wanted to take my order. She started asking me about 'closed cell' 'open cell' foams and did I want 'polyeurathane'? I had no idea what she was talking about. I decided not to bother. I then changed my mind, fired up my computer and completed the order with no problem. I suggest you look at your website ordering system as it didn't work on my phone. You might also have a chat to your staff about how they deal with customers."
"Easy site to work with but checkout fiddlely. Kept prompting for correct email address even though email address was correct. Had to use paypal to complete order"
"To order on line is painful. You click on to view terms and conditions and it throws you out of your order when you go back. Nearly gave up."
Really sorry to hear you had a problem, never heard of such a problem before, so we tested the website and terms & conditions button this morning for you, it works well, it just opens another window when clicked, you just have to close that window, perhaps your browser/tablet had a problem.
Posted 4 years ago
is rated 4.86
based on 14,409