Told would receive phone call about order when offices open. This did not happen so order arrived wrong size and quality was average not brilliant. Also advertised next day delivery and this was paid for, but did not turn up for 3-4 days. Phone's to discuss replacement and told to send an email to the same people who were on the phone lines of which I never received a response. This has been a poor experience and was not the cheapest on the market - would have expected some higher level of support from the staff and sympathetic however no apologies were made and a lack of caring given. Courier used was also yodel which was very unexpected as I'm sure I read DPD somewhere who were rude and damaged the front door. Hopefully I am a one off and this is not the norm. But until a rebate or replacement and an admittance/ apology has been issued this review will staff as a 2*. The extra star is due to the material not being the worst on the market, the phone call was answered even on a late evening weekend and not a long wait time.