eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 32,673 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 32,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 11th September 2025

298

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product arrived quickly but was cut to incorrect dimensions which rendered the product not fit for its intended use as a custom sized mattress topper. I contacted them with reference to my ordered specifications, and photographs of the delivered product. They acknowledged the error, offered to “send an extra piece to glue on” which I declined as not an appropriate resolution. When I tried to arrange return for refund they ghosted me, leaving me with an ill fitting £150 product. Had used eFoam before but will not use again.”

Helpful Report

Posted 2 months ago

Hi William, Thank you for your feedback, and we're sorry to see this review. We fully acknowledge that there was an error with the dimensions supplied and we sincerely apologise for this. As soon as this was brought to our attention, we responded promptly and offered a number of solutions, including a replacement at no cost or a full return and refund. To proceed with a refund, we did request collection from the original delivery address, as unfortunately our couriers are unable to access certain restricted locations. We understand from your correspondence that the item had been moved to an address we were not able to arrange a collection from, and we asked for confirmation once it could be made available at an accessible address so we could arrange collection and resolve this for you as quickly as possible. We have not received any further communication since our last email on 09.02.26, but we remain more than happy to help and complete the return and refund. Kind regards eFoam

Posted 2 months ago

“Very unhelpful When dealing with this company “measure twice cut once” would be a useful mantra for them to by! I ordered 278 cm and got 27.8cm When I rang to explain their mistake I was told it wasn’t something they could deal with over the phone! You have to send an email! When asked if they would refund my return postage costs given that they have sent out the wrong order Debbie on the phone refused to do so Not super helpful As there are lots of other foam suppliers around I’ll be using a different one next”

Helpful Report

Posted 5 months ago

“Just a note to say your website payment process needs updating to include cardless options”

Helpful Report

Posted 5 months ago

“Be Careful... I wanted FIRM foam for my Sofa for my elderly mother who was struggling to get up on soft foam. I called them & on their recommedation i placed order for Reflex Superior (Firm) but when i received it, it is not firm, it is very soft.I called them & emailed them but no one replied. I cased up again & now i have beed told that i should have placed onrder for High Firm foam & they cant help me. Though i placed order on their recommendation, still they dosent want to help. Order no. RC27417287 placed on 19/11/2025”

Helpful Report

Posted 6 months ago

“Ordered a sheet of foam last Thursday and I have still not received it, it was due for delivery on Monday, with Yodel, the driver took a picture of the front of the property apparently, yet didn’t leave the parcel. I tried to do an on line chat with Yodel, no one came in the chat and it was shut down, called efoam who said they would get it delivered Wednesday, it’s now Thursday and no delivery, terrible service”

Helpful Report

Posted 1 year ago

“Fast Shipping My Ar** Placed my order with these as they say fast delivery, paid for my order 10.20am expecting it to ship out at least the next day, it did not, no email nothing. So I message them and they reply with it has been posted and the courier has it plus Tracking, the tracking is with Yodel and states we are expecting it, item with the sender, so all they have done is created a postage label. And to top it the tracking says expected Monday the 11th, I ordered the 6th, nothing fast about that. I could of got the foam cheaper but the other supplier was offering 3 day delivery, so I still would of been better off using them. There site gives a false impression of quick delivery and customer service tell lies to cover it up. It is now the week end and they are closed until Monday so my foam is not going to ship until Monday, then take 3-5 day with Yodel. So I will be looking at 8 days for soonest delivery.”

Helpful Report

Posted 1 year ago

“easy web site, straight forward procedure”

Helpful Report

Posted 1 year ago

“Fantastic product very good communication. Been very prompt with product. Very reasonable price. Very pleased aware of the depth and unique but have the same on my small sofa there Tetrad sofas are quite low so thats why got the deeper foam it dose soften over time. Got to make covers but really pleased. Fab. Really pleased would recommend this company to people.”

Helpful Report

Posted 1 year ago

Thank you for your kind words and great feedback. However, you have incorrectly given us a 1 star review, Kindly revise to match your great feedback :)

Posted 1 year ago

“purchased what was supposed to be firm reflex foam but what i received was a soft foam not fit for purpose having problem returning it for refund dont use this firm”

Helpful Report

Posted 1 year ago

Dear Jackie, We are sorry to hear that you did not find the foam as firm as you had hoped for. As discussed, the Reflex Superior Firm foam is more of a springier feel than the normal High Firm foam. However, our records indicate the correct order was supplied exactly as per your bespoke custom order and as such this cannot be repurposed in anyway. Kindest regards eFoam

Posted 1 year ago

“Still waiting for news on my order. RC26867315. The money was taken quick enough!”

Helpful Report

Posted 2 years ago

“The product I ordered developed a fault, when the issue was raised, customer service simply stopped replying to my emails. On the website they state that this product was long-lasting, I expected that it would last beyond two months ... I would recommend taking your custom elsewhere.”

Helpful Report

Posted 2 years ago

“Purchased some foam and it arrived damaged, was sent an email saying the courier probably did it and they will make enquiries. Nothing after a week, they fold the form in the the smallest size they can and put it in a plastic courier bag so that’s why it’s damaged. Poor service.”

Helpful Report

Posted 2 years ago

“The customer service lady I called wasn't helpful, almost rude. The measurements guide is not clear for the rectangle shape cushion eg which is the width and which is the length. She said it didn't matter but it certainly does! Up until calling this company, I thought they looked good company. But she definitely put me off making a purchase.”

Helpful Report

Posted 2 years ago

“The smell! I have had foam before, never a smell like this. I cannot sleep on it, it taints all the blankets and throws, i see others here saying after three weeks theres still a strong smell . The whole if downstairs smells now of this foam. V unhappy”

Helpful Report

Posted 2 years ago

“Called and was told quite bluntly that they don't delivery to Northern Ireland anymore. No apology or explanation just No.”

Helpful Report

Posted 2 years ago

“Packaging was non existent except for a plastic bag so the foam was already dirty and torn when it arrived. I needed the foam for a project this weekend so I thought I'd just have to live with it as was going to be covered. Then I discovered the foam had been cut to the wrong size. After several emails and then several photos they said I could send it back. They wouldn't send out a replacement. I would have to order and pay again. Since this was a Friday they couldn't be bothered to cut me a new piece until the following Monday which meant I now didn't have the foam for the weekend.”

Helpful Report

Posted 2 years ago

Dear Paul, We are very sorry once again that your order was damaged during transit and for the genuine error on our part in the dimensions. We responded immediately after one image showing the incorrect size, to rectify this. We have offered to uplift the incorrect item and replace or refund this for you. We sincerely apologize that we are not able to process a replacement piece the same day for you but will of course resolve this for you as soon as possible, in line with our returns policy. If you could kindly reply to our sales team with regards to the collection so this can be resolved as soon as possible for you. Unfortunately, mistakes can happen from time to time we are only human and will always hold our hands up when an error has occured and will rectify the situation as soon as humanly possible. Kindest regards eFoam

Posted 2 years ago

“best supplier found but quality of product not yet seen”

Helpful Report

Posted 2 years ago

“Really disappointed in the "firm" foam I bought. Fells no diffremced from the worn foam I was replacing.”

Helpful Report

Posted 3 years ago

“If l could give half a star feed-back l would. The foam purchased was fine, however l am a very unhappy customer. After leaving messages on the website and unanswered phone calls, without getting any response from efoam, I decided to visit efoam to look around their retail shop they mention on their website, however after a long journey l was informed by the two reception ladies that they don't have a retail shop, (1st disappointment). I purchased two pieces of foam £193.73 (5% online/shop discount price was applied) l was told l couldn't take the foam with me which was (2nd disappointment). When l asked if l could take the free memory foam pillow (advertised on their website) with me l was told that was a website offer only, again this wasn't made clear on the website ! (3rd disappointment), so l traveled for over an hour each way to visit retail shop that didn't exist and a memory foam pillow you can only get online.. It just doesn't make sense efoam. i could have sat in my car outside their premises ordered on line got discount & a memory foam pillow, how ridiculous..l really hope that your director MF Bashir will sort out the issues l have highlighted. Until then l will not being using efoam(Simply form) again or recommending them to anybody again, which is a a pity.”

Helpful Report

Posted 3 years ago

“Very disappointed. Ordered a small piece of cut foam for a desk in our school which apparently could not be supplied in once piece, we had placed an order on the website where it states it can be cut in far bigger sizes. We agreed that the width could be less but there was no mention of the length. When the item arrived the length was also shorter! I suspect we received an off cut that they wanted to use up. Communication and customer service were not good and no replacement offered. Not resolved to our satisfaction and will not be recommending or using eFoam again.”

Helpful Report

Posted 3 years ago

eFoam is rated 4.9 based on 32,673 reviews