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eFoam Reviews

4.9 Rating 31,197 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

4.9

Based on 31,197 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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eFoam 5 star review on 30th March 2024

eFoam 5 star review on 27th February 2024

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eFoam 5 star review on 2nd November 2023

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eFoam 5 star review on 31st August 2023

287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As mentioned by others here, the density is NOT AS DESCRIBED. The seller provided foam which was IDENTICAL to soft foam previously purchased and the seller advertised this as "severe density" meaning it should be MUCH harder. Hence the product WAS MIS-SOLD. The seller was obstructive and has poor customer service. As the seller knows, it is not practical or cost effective for us to return the foam as the shipping and travel to shipping office is hardly worthwhile so wants the claim rejected, very, very poor business practise.”

Posted 4 days ago

“The product I ordered developed a fault, when the issue was raised, customer service simply stopped replying to my emails. On the website they state that this product was long-lasting, I expected that it would last beyond two months ... I would recommend taking your custom elsewhere.”

Posted 3 months ago

“Purchased some foam and it arrived damaged, was sent an email saying the courier probably did it and they will make enquiries. Nothing after a week, they fold the form in the the smallest size they can and put it in a plastic courier bag so that’s why it’s damaged. Poor service.”

Posted 4 months ago

“The customer service lady I called wasn't helpful, almost rude. The measurements guide is not clear for the rectangle shape cushion eg which is the width and which is the length. She said it didn't matter but it certainly does! Up until calling this company, I thought they looked good company. But she definitely put me off making a purchase.”

Posted 4 months ago

“The smell! I have had foam before, never a smell like this. I cannot sleep on it, it taints all the blankets and throws, i see others here saying after three weeks theres still a strong smell . The whole if downstairs smells now of this foam. V unhappy”

Posted 4 months ago

“Called and was told quite bluntly that they don't delivery to Northern Ireland anymore. No apology or explanation just No.”

Posted 5 months ago

“Packaging was non existent except for a plastic bag so the foam was already dirty and torn when it arrived. I needed the foam for a project this weekend so I thought I'd just have to live with it as was going to be covered. Then I discovered the foam had been cut to the wrong size. After several emails and then several photos they said I could send it back. They wouldn't send out a replacement. I would have to order and pay again. Since this was a Friday they couldn't be bothered to cut me a new piece until the following Monday which meant I now didn't have the foam for the weekend.”

Posted 9 months ago

Dear Paul, We are very sorry once again that your order was damaged during transit and for the genuine error on our part in the dimensions. We responded immediately after one image showing the incorrect size, to rectify this. We have offered to uplift the incorrect item and replace or refund this for you. We sincerely apologize that we are not able to process a replacement piece the same day for you but will of course resolve this for you as soon as possible, in line with our returns policy. If you could kindly reply to our sales team with regards to the collection so this can be resolved as soon as possible for you. Unfortunately, mistakes can happen from time to time we are only human and will always hold our hands up when an error has occured and will rectify the situation as soon as humanly possible. Kindest regards eFoam

Posted 9 months ago

“best supplier found but quality of product not yet seen”

Posted 9 months ago

“Really disappointed in the "firm" foam I bought. Fells no diffremced from the worn foam I was replacing.”

Posted 10 months ago

“If l could give half a star feed-back l would. The foam purchased was fine, however l am a very unhappy customer. After leaving messages on the website and unanswered phone calls, without getting any response from efoam, I decided to visit efoam to look around their retail shop they mention on their website, however after a long journey l was informed by the two reception ladies that they don't have a retail shop, (1st disappointment). I purchased two pieces of foam £193.73 (5% online/shop discount price was applied) l was told l couldn't take the foam with me which was (2nd disappointment). When l asked if l could take the free memory foam pillow (advertised on their website) with me l was told that was a website offer only, again this wasn't made clear on the website ! (3rd disappointment), so l traveled for over an hour each way to visit retail shop that didn't exist and a memory foam pillow you can only get online.. It just doesn't make sense efoam. i could have sat in my car outside their premises ordered on line got discount & a memory foam pillow, how ridiculous..l really hope that your director MF Bashir will sort out the issues l have highlighted. Until then l will not being using efoam(Simply form) again or recommending them to anybody again, which is a a pity.”

Posted 1 year ago

“Very disappointed. Ordered a small piece of cut foam for a desk in our school which apparently could not be supplied in once piece, we had placed an order on the website where it states it can be cut in far bigger sizes. We agreed that the width could be less but there was no mention of the length. When the item arrived the length was also shorter! I suspect we received an off cut that they wanted to use up. Communication and customer service were not good and no replacement offered. Not resolved to our satisfaction and will not be recommending or using eFoam again.”

Posted 1 year ago

“A zero star is good for this company , they deal with a rubbish company called DPD for delivery which never ring the bell or knock the door I have seen them sneaking through windows wither put a card and escape or hand it nothing and then you have to run after them as everything is initially arranged and the driver has already left the item somewhere and they not bothered to hand it as its heavy , don't get invoved”

Posted 1 year ago

“I ordered a replacement cushion for my armchair and I went on the recommendations specifically for that use, I was advised to order “firm” it’s absolutely shocking hard as iron, it’s like sitting on a hardback chair impossible to use. When I called to tell them I got a customer service agent that wasn’t very helpful at all,no customer relations I must say, she just told me well that’s what you’ve ordered and there’s nothing we can do this cost me nearly £50 for nothing, I would not recommend to anybody to order from this company”

Posted 1 year ago

“Parcel lost by delivery company. I was not given the tracking information until my third phone call. Was told I’d have to wait until the delivery company completed a full search of their warehouse. When asked to send out a fresh order they refused. I was told I wasn’t able to speak with the manager who refused this.”

Posted 1 year ago

“We purchased two pieces of foam for bed mattresses for our motorhome to replace the soft mattresses we already had. As we had decided to try to re-use the mattress covers that we had that were 8cm, we opted for the reflex superior FIRM foam with a softer memory foam topping that came out at 7.62cm. It said on their website this could be applied to all foam over 2" thick. When the foam arrived, to say we were disappointed was an understatement! not only was the foam actually softer than the original foam we already had but you could actually compress it to almost nothing between two fingers. This was certainly not firm! My wife made initial contact by telephone to discuss the issue but was told that they don't do anything over the phone and she must email any issue that we have. After emailing them, Debbie "L" (she would not give her surname) their customer service and sales representative called me to discuss the situation. Debbie told me that they had not sent the wrong foam and that when you order foam at around 2" the reflex superior "will be very soft". I said I didn't understand how the foam "density" would change just because it is smaller thickness but if this does seem to somehow be the case then it would be helpful for there to be a note applied when ordering this product as it clearly states it to be "FIRM"! I very kindly asked her to call my wife as she was the one who had made the order and was dealing with it. Debbie did not call my wife and so she had to send her an email to discuss where we were to go from here. Debbie's response was simply that they do not take them back, they had delivered what we ordered and that was that! I understand that the mattresses were a bespoke size but was hoping that there was a solution that could resolve the situation as there is clearly a problem with the way this product is being described and so decided to call up to speak to Debbie L again to see if there was anything else that could be done so that we hadn't literally wasted £200 on a product that was worse than what we already had. When I spoke to Debbie this afternoon, she was very quick to say that there was nothing else they could do and that the density of the foam is reduced when the thickness is smaller. This is not how density works! Surely a firm foam is a firm foam irrespective of thickness! There unhelpfulness in trying to offer anything of a solution, even a reduced price for a replacement as well as the general attitude of Debbie has left me feeling incredibly disgusted and also reminded me once again the problems with buying things from companies where you are not able to see the product you are spending your money on and the product is not as described! Even down to the free "Memory foam" pillow apparently worth £30! that we were supposed to receive as advertised on their website, for spending over £150. when it arrived it was a very cheap non memory foam very lumpy pillow, although Debbie tried to convince me that it was!”

Posted 1 year ago

“Sub standard and not fit for purpose on sofa. Extremely rude staff when I phoned about returning foam and no refund. Be extremely careful if using this company”

Posted 1 year ago

Dear Annette, We are sorry to see this, in no way were our team rude to you over the telephone. Your call was taken by one colleague following another call from your partner in which another colleague answered, in both telephone conversations our team politely and professionally confirmed the order has been processed correctly for you according to your online order instructions. Due to this order being of a customised/bespoke nature, we advised we are not able to accept a return. Please see our returns policy for further information. Kind regards eFoam

Posted 1 year ago

“Terrible customer service - do not want to do anything to help!”

Posted 1 year ago

We have no record of an order from this email or name and no trail of any communication. The review has also been identified as unverified. Please contact our office on freephone 0800 0439990 or via email to info@efoam.co.uk with your order number and query for us to look into, if you have placed an order with us. eFoam

Posted 1 year ago

“It still has not arrived have been waiti g for a very long ti e very frustrated”

Posted 1 year ago

“Please be aware that the descriptions of their products on their website is misleading. I have been using their products for a very long time and recently decided to replace my old foam mattress. I was about to order the same as I had (firm) but then read their recommendation to the get the Superior Reflex foam instead for a mattress. Their recommendation was actually the Superior Reflex medium but since I like a very firm bed I chose to the the firm. The product I received however cannot be classified as anything but super super soft. When I sit on the mattress I can literally feel the base of the bed. I contacted them and they confirmed that I received the correct item but was completely unwilling to accommodate me any further. Their attitude was basically its a different type of foam so tough, deal with it. DO NOT make the same mistake I made to purchase the Superior Reflex product. It is absolute garbage. I was also promised a free pillow with my order which I never received. Keep it, if its as bad as your mattress then I am better off without it. I will obviously never purchase anything from them again as their product descriptions are misleading and their customer service and attitude towards their customers are very very bad.”

Posted 1 year ago

“I ordered a bespoke mattress in Nov 2020, costing £256, which failed to arrive. Because our order was over a certain size, we qualified for a free pillow. The pillow arrived, but the mattress did not. When I called to complain, the company insisted that a photo of our house was proof of delivery (remember the pillow was delivered, the mattress was not). I have been in touch by letter and email repeatedly, and they have ignored all correspondence. I've been in contact with Citizen's Advice and have followed their protocols, but I have had no response whatsoever to a reasonable request for the mattress I ordered to be delivered or a refund. £256 is possibly not a life-changing amount, but there is a principle at stake here. Don't order anything from this lot as they are fundamentally dishonest and they have no regard whatsoever for their customers.”

Posted 1 year ago

Dear Catherine, As you are aware this was a legal matter and all information and evidence of the delivery being made were provided and the case was closed. We will not entertain any further correspondence regarding this matter that took place over 18months ago. eFoam

Posted 1 year ago

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eFoam is rated 4.9 based on 31,197 reviews