I have bought a variety of products from eFoam and had always been quite content. My latest order was for three products, all described as 'Very Severe" (i.e. Very Firm). When they arrived, two were in a softer foam than the third. In my inexperience, I had ordered two different types, which I accepted as I queried this with their telephone "service". This is my complaint: I was not called back when they had indicated they would: when I chased the answer, I was told in no uncertain terms that it was my mistake; and when I said that their website was misleading, the person rang off before the conversation concluded. Atrocious service, and enough for me NEVER to do business with them ever again. Be WARNED!