Absolutely terrible customer service, and a very bad experience and was completely dismissed out of hand when I highlighted that the product I received was faulty. I purchased 2 peices of foam including a large extra firm piece of foam. I started using the foam on my sofa shortly after it was delivered. I immediately noticed a smell that I assumed may be factory production related, but did smell like a combination of mould/chemicals. After a week noticing that the smell had not faded, I called eFoam and spoke with Debbie who advised that I should keep the foam out in the open (in my large hallway) to air for several days as it might just be the new factory smell. If the smell did not disappear, I was to call again & she would see what she could do to address the problem. I waited a few weeks & then tried called efoam several times over the month of January, but was unable to get hold of Debbie. When I finally spoke to her I was advised by Debbie on Friday 12th February to write in & describe the issue regarding a faulty product I received in January. I wrote a note to efoam and received an email that totally ignored my issues with the product, and said it was too late for any sort of refund as the order related to late December. Totally igores the fact that I contacted them several times over January and February. I contacted them many times in January, well within the time to notify wrt Consumer protections Act. There is clearly a problem with the foam as the smell is still extremely strong & unpleasant, and makes me start coughing, with my chest feeling choked up. To note I previosly purchased 2 pieces for window seats in the past, & they had virtually no smell at all.