I ordered two custom-sized rectangles of closed cell foam, 200cm x 20cm x 5cm (website specifies 200cm as the maximum length). A few days after ordering, I was contacted to say they couldn't do the 2 metre length immediately but could do shorter lengths straight away. I said no, I need the 2 metre length but I'm happy to wait. A couple of days later four 1-metre lengths arrived. I tried to contact the company by e-mail but when I didn't get a reply after a couple of days I called them. They came across as evasive, saying a 2-metre length would have been wasteful for their sheet size and asking what I wanted it for. I said it doesn't matter what I want it for, I'm just asking you to observe the first and easiest rule of customer service and provide me what I ordered and paid for. The next order was going to be bigger - a lot bigger - but will now go to somebody else. Frankly eFoam comes across to me as a disorganised and evasive bunch who are best avoided. If I could give zero stars for this review, I would.