My order of five bespoke foam cushions with eFoam started well. Their web site in garish orange was easy to use. My order amounted to £240, to which they added a 5% discount and a free pillow. The order placed on a Saturday was delivered on a Tuesday in London, well wrapped in clear bags. When I placed the backrest cushions on my sofa frame, I noticed they were too big: side by side, they were 9 cm wider than the existing seat and prevented me from inserting the arm cushion. Secondly they were too firm. This surprised me since I had asked eFoam what foam to use for 15 cm thick backrests: they had recommended Reflex Superior Medium. I emailed them. They asked for more pictures with a measuring tape. I spent a Sunday measuring and photographing the problem. All cushions were 2-3 cm too big in each dimension. For example, I had ordered the cushions 15 cm thick; they were all 18 cm thick with the polyfibre wrap. This is a problem because the 3 cm's add up. Try as I might, I couldn't fit them within the sofa frame. Although eFoam replied promptly, they offered no exchange or refund, arguing it was a bespoke order, and the extra size was due to the polyfibre wrap. As for the cushion firmness, that was their softest and they "should soften in time". I replied I wouldn't be able to use the cushions: even if I removed the polyfibre wrap and they shrunk by 3 cm in each dimension (doubtful), they were uncomfortably firm (feeling ejected by the sofa). I offered to return them for a 50% refund, so they could at least reuse the foam for another customer. They refused. I pleaded but they offered no remedy. I might have given them two stars for their prompt but cold-hearted customer service. What brings it down to one star is their "luxury" pillow freebie, which they normally sell for £31. It is actually lumpy and stiff. I'll stick to my £15 John Lewis one, thank you. In sum, eFoam made five bespoke cushions for me which are neither fit for purpose (too firm for backrest) nor as described (2-3 cm too big in every dimension), and refused to help reach a solution.