Please be aware that the descriptions of their products on their website is misleading. I have been using their products for a very long time and recently decided to replace my old foam mattress. I was about to order the same as I had (firm) but then read their recommendation to the get the Superior Reflex foam instead for a mattress. Their recommendation was actually the Superior Reflex medium but since I like a very firm bed I chose to the the firm. The product I received however cannot be classified as anything but super super soft. When I sit on the mattress I can literally feel the base of the bed. I contacted them and they confirmed that I received the correct item but was completely unwilling to accommodate me any further. Their attitude was basically its a different type of foam so tough, deal with it. DO NOT make the same mistake I made to purchase the Superior Reflex product. It is absolute garbage. I was also promised a free pillow with my order which I never received. Keep it, if its as bad as your mattress then I am better off without it. I will obviously never purchase anything from them again as their product descriptions are misleading and their customer service and attitude towards their customers are very very bad.