We purchased 2 foam seats for our sofa on 22 January and these promptly arrived on 25 January. Unfortunately the shape was cut incorrectly so we called on the same day to let you know. The lady we spoke to was very helpful and realised what the mistake was so said someone would call us back the following day to sort this out. No-one called us back for quite some time the following day so we called you back instead. We were told again, someone would get back to us as they needed to speak to a manager but the woman we spoke to said the foam would be collected and then once it was received back, the correct foam would be sent out. This seemed like a waste of couriers and resources making two trips? Again, no-one called us back on that day which was a Friday so we then had to wait until after the weekend to speak to someone. On Monday 29 Jan, my partner called you to organise the collection etc and it proved a very lengthy process with which he was quite unhappy - it would take about another week to get the correct foam which was an issue for us because were were without seats in our sofa. My partner did get quite frustrated on the phone but at no point did he swear or speak offensively to the young woman but she saw fit to put the phone down on him.