I buy online regularly and very aware of good companies to deal with and the ones you would never deal with again. Unfortunately, efoam is the latter. I ordered 2 pieces online for a window seat, both with a polyfibre wrap. When I ordered the website told me I didn't have to account for the polyfibre in my sizes. When they arrived, promptly enough, every size was out by up to 30mm to big and short by over 100mm. Needless to say, they are no use to me. When I reported this their email back to me was to say there is a + or - 10mm tolerance to take into account AND they check them 3 times in the factory so there is nothing further they can do!!! Quite amazing!! I called them to discuss further and they told me to send photos with a tape measure alongside showing where the measurements were wrong. I did this showing every measurement to be out by 20mm to big in some cases to a piece to 100mm to short in another. I could have lived with the smaller differences but given the other piece was way out, I just showed them everything. After sending them the photos with the exact measurements, I have been told that they can do nothing further (ignoring my photos with the measurements). In fact this is a quote from their email: "Having spoken to the factory and showed images there is not much that can be done to solve this issue, as this may alter again as foam is flexible, you also have polyfibre that makes them look larger but polyfibre compresses." I dont know how this explains one piece being 100mm to small. Anyway, they did go on to say I could return them if I wasn't happy, but I dont know if this means I will get a refund. Oh, and I have been told to contact them by email only in future, which is presumably their way of saying "stop bothering us"! Anyway my point is if you buy online, you must have the security of a business able and willing to deal with incorrect orders. This business has showed me they are not interested and seems to be making up excuses not to remedy this. I don't review things negatively like this lightly but I would honestly warn people about using them. The fact that lots of reviews about this business have been happy shows me that my order has been sent out incorrectly and without checks as they claimed they had done. Bottom line is, if your order is wrong, they are able or really interested in resolving it for you. As long as you pay for it to be sent back they may give you a refund, and this will depend if they are in agreement with you about your issue!!