Very poor customer service. Having made an order I promptly cancelled it on the same day over the phone. Two days later, to my surprise, the item was delivered. I rang immediately to ask about the returns process. They made me feel that I was just being a nuisance. They explained I should hear from them in 3-5 days about how to return the item and put the phone down on me even though I had not finished talking which meant I had to ring back. I heard nothing more and rang again a week later. They knew nothing about a refund and asked me to email the order details etc so that they could look into the matter. To date some 10 days on from the time of notifying them I wanted to cancel the order I have heard nothing. Also, before making this order my daughter had rung e-foam to make general inquiries and had found them unhelpful.