ordered a simple piece of foam online. Have called and spoken now 7 times and they truly haven't a clue. didn't know if it had left the factory, or is with a courier. Not the next day delivery. Received a call, yes it will be delivered. Nothing has come. When I called, they do not call you for updates..bad I was told the same story as the first time, have to check with courier, factory etc..unbelievable. When asked to cancel the order, couldn't! They first need the piece of foam back!! Still waiting, have called so far twice this morning. I will not be ordering from these muppets again. Shocking customer service