The actual mattress we ordered was good. However, the delivery was the issue with me. I requested on the website at time of ordering that the delivery address was the same as billing address, but for whatever reason this did not copy over correctly? When I called the company after a week and asked where it was, the staff member was extremely rude and blamed me? It was obviously a fault with their website. Common sense would dictate that if an item is not delivered because the address is wrong, surely you’d phone your customer? No, not this company. A bad experience and I’d really advise to avoid at all costs. There are loads of other companies out there at similar prices. Use them!!