Harvey
I went online and ordered some firm seating foam, I received a confirmation email back, at which point I realised I had made an error with the size ordered. I tried calling the number on the email, no answer and no facility to leave a message, this was a Sunday. I then sent an email asking to change my order. Following morning I spoke to a woman who made me wait while she checked with another dept, she then said it had already been cut and sent to despatch, she said there was no email from me either, I have records of both call and sent email. When I asked her what she could do, the reply was nothing, when I stated the process was not very good as no one checks email correspondence obviously, and why there was no option to leave a voice message, she laughed at me and put the phone down on me when I said I was not happy at the situation! What appalling service from a company that’s quick to take your order and money, but offers no resolution when things go wrong! Very poor service, be careful you don’t make any ‘human errors’ they don’t care!!! Wish I had paid a little more and used another supplier now, one with excellent reviews.
4 years ago
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