Terrible customer service. I ordered foam to be cut to a particular shape and size. It arrived quickly, but not cut correctly, I emailed straight away, but heard nothing. I email again a few days later to be told they had not received any communication, and could I send over a photo to show the issue which I did. Again I heard nothing. Some weeks later I email again, again nothing. So I had to open a paypal dispute. Which they contested. I had to return the foam at my own expense. It was time consuming and laborious to return my money. It was a massive waste of time. I'm guessing when efoam get it right, they are fine, but judging by the reviews here, when they get it wrong they are criminally negligent. You can't ignore your customers.