After being really excited to buy a xiaomi phone I ordered it on dec 2 and said it would dispatch within 24 hours and up to 72 hours if it was not in stock. when I purchased it said it was in stock, however after waiting 7 days and seeing no tracking I inquired and they said it was not in stock and waiting on the supplier. After reading horrendous reviews about waiting over a month and possible receiving a phone with a imei number that is invalid for the actual manufacturers warranty ( like lots of people have stated ) or possibly receiving a phone that is not as described i wanted to cancel my order. ****If you read the cancellation policies in the fine print there is a link to say to fill out a support ticket to cancel the order-this link was broken when I tried to click it and after some time scrolling around and calling my bank I found the ticked submission box under their contact information. Here is the direct link below to fill out a ticket that I used and seemed to get a reply with https://www.eglobalcentral.com/en_US/contact-us apparently this is the only way you can cancel your order if it is still being processed. To their benefit they did provide me with a refund to my paypal account but -37$ of the total amount. I am unsure if some sort of refund fee paypal charged me? I was under the impression that paypal would refund the full amount and if that is the case then it appears as thought the seller has charged me for a restocking fee on an item they never even had in their possession to begin with. still its a small fee to pay I guess then being stuck with a phone that may not be what is stated in the description