I ordered a smart watch last year. A month ago it has fallen of from my wrist. Found out the plastic case broken out from the strap within warranty. Contacted eglobal of course they refuse to send a new one or refund the price. Answer was warranty doesn't cover: "Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions." Smart watch measuring steps, sport activities, sleep periods and splash proof...hmm... in my opinion means can wear it 24/7... After 2-3 weeks emailing we reached that point if I pay for postage I can send it for them to investigate.... It's appalling and disgusting that you need to fight for a rubber strap cost them a handful of butterfly...