Phew! just received my orders (two phones) few minutes ago. It took approximately 6 working days as expected. Trust me my hand was in my mouth all through cos of all the reviews I have reading on here. I was tracking my orders right from day 1 (I think 3 or 4 couriers were involved). Anyways, Yodel delivered and I can say my phones was intact, packaging was neat and they work fine. My advice: If you want to take risk and exercise patience at the same time u can buy from them. will I buy from them again after all the panic, 70% sure. Mind u I didn't pay for insurance or express delivery. Was I lucky? not sure. Lastly, do not pay too much attention to what people say here, I advise you go with your guts.