They sent me DOA broken phone and took more than a month and still not sorted. They are asking me to accept a replacement phone whilst I have been asking for a refund. now they confirmed that the phone they sent was broken, they should accept the refund as I don't need it any longer. Do I have to wait for their reply and a new phone for more than a month not buying a mobile phone for work? I don't think so. I even sent video clips as asked to tell them that the phone they sent was not working properly in the meantime. I have copied all the online discussions and video clips and keep it so that I can use it for dispute if they are not giving me a refund of nearly 200 pounds. Another thing is they sent me details of the product they sent, which was broken. It said it was made in Japan. I know it was not made in Japan as if it was made in Japan, there is a way of identifying it as I am Japanese. They even tell a lie of which country made it?