Purchased GoPro Hero 7 Black. Camera arrived with a tilted sensor, all footage rotated clockwise by around 10 degrees. eGCUK accepted return and I had to send the unit to Hong Kong not UK as advertised. After receipt eGCUK said screen had a scratch on it so they won't accept it back. They wanted £80 to send camera "AS IS" back to me without even addressing the problem. I contacted my CC company and made a Section 75 claim against eGCUK. Fortunately I had photo's proving no such damaged prior to dispatch (eGCUK did it themselves! to avoid warranty repair/replacement). CC company refunded me in full & when eGCUK realised I had placed the claim they said "Oh we found a fault...." So blatantly trying to extort £80 to return a faulty unit to me whilst previously refusing to accept it. They lied & tried to con me. The company must be investigated & I have forwarded my evidence on to Trading Standards who I await a reply as I type this. BEWARE folks... eGlobalCentralUK cannot be trusted & if you have a fault you may well have lost your money. Credit Card purchase only, if you must, and always keep quality photos from receipt to return, if you want a hope in hell of refund. Took approximately 2 months to get my money back. They do not deserve the 1 star I have recorded. Good luck!