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D Evans
In summary you may save money with eGlobal Central UK but in doing so you take a massive risk. This is because the warranties on the goods they sell are more than likely not worth the paper they're written on despite carrying the manufacturer's branding. If the product is faulty on arrival or breaks down within the warranty period you will probably find, as I did, that eGlobal's after-sales service is non-existent. The manufacturer will more than likely not want to know either, claiming it is a 'grey/gray' import not covered by the warranty. For starters eGlobal Central UK is a misnomer. I understand they have a warehouse in the UK but the goods are actually shipped from Hong Kong. I did not appreciate the issues this would bring when I bought an expensive Olympus lens from them in December 2019. I had bought similar goods from them a couple of times before and while delivery was slow it always turned up as advertised. However when this particular pro lens developed a fault six months later I emailed eGlobal Central UK in the first instance and got no response - not even an acknowledgement. There's a piece of paper in the original Olympus packaging which says it's an Olympus warranty but apparently that means nothing as eGlobal Central UK are not an authorised UK/European dealer for Olympus! You have to wade through the Olympus website small print to discover the caveats in their warranty terms and conditions - which the vast majority of unsuspecting customers would not do in advance. Put simply, if you're in the UK and buy one of their products from anyone other than an authorised/registered dealer in the UK/Europe then the warranty is invalid. It might have been made in the same factory, come in the same box, but that doesn't matter. Olympus UK have now agreed to repair the lens but want more than £200 for the privilege! There was nothing to indicate any of this when I registered the product on their website along with the serial number on purchase. I have questioned this with them as I bought the lens in good faith from what I thought was through a UK source and therefore covered under the Sale of Goods Act. However I don't hold out a lot of hope after now reading some of the horror stories on various photography forums. It seems bizarre to me that Olympus (and they're not the only ones) will sell products to companies they know full well are shipping them abroad with duff warranties carrying their branding. Surely they should protect their brand reputation, and their customers at the same time, by stopping this practice at source? Of course all this would not be such a problem if eGlobal Central UK honoured the so-called warranty and had any level of after-sales service whatsoever. They haven't! Having had my fingers badly burned I would not make the same mistake twice. The risk and the hassle are just not worth it. Consequently I would advise anyone thinking of buying through eGlobal to stay well clear. You may pay more to buy the goods from an authorised UK dealer (checking in advance that they actually are!) but at least it will be covered by UK consumer law. You can consider the extra cost an insurance policy. It may seem grossly unfair that you have to pay more just to get a standard warranty that normally comes as part of the package when you buy goods and services but I'm afraid that it is the cold hard reality.
4 years ago
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eGlobal Central has a 1.6 average rating from 434 reviews

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