Appalling customer service! I purchased some flat back cabochons from them which weren't suitable for the job in hand (not their fault), so I requested a return and refund in accordance with their policies (you have to email them for authorisation to return an item.) The request for return and refund was accepted, but only after I had to chase them up by phone and the items were duly returned (I obtained proof of postage), but no refund was issued, despite several telephone conversations where a refund was promised. I also sent two emails chasing up the refund, neither of which were answered. I would seriously advise avoiding this company, as they will give you the run around if there are any problems and you will be left out of pocket. Very disappointing experience and I will never purchase from them again.