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EIMASS Limited Reviews

4.6 Rating 40 Reviews
90 %
of reviewers recommend EIMASS Limited
4.6
Based on 40 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Read EIMASS Limited Reviews
Visit Website

Phone:

01613359911

Location:

Unit 3B Arrow Trading Estate Corporation Road
Manchester
M34 5LR

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EIMASS Limited 5 star review on 8th December 2018
Vanessa Welch
EIMASS Limited 5 star review on 8th December 2018
Vanessa Welch
EIMASS Limited 4 star review on 7th December 2018
Jennifer Doherty
EIMASS Limited 5 star review on 7th December 2018
Kathleen Doherty
EIMASS Limited 5 star review on 14th September 2018
Clare Shields
EIMASS Limited 5 star review on 14th September 2018
Clare Shields
Anonymous
Anonymous  // 01/01/2019
Awful customer service and refund policy I emailed and had a few items to return…after weeks of waiting I have received an email saying 2 items won’t be refunded because I didn’t list them on my email. Absolutely disgusted. Will order elsewhere in future
Helpful Report
Posted 3 months ago
Appalling customer service! I purchased some flat back cabochons from them which weren't suitable for the job in hand (not their fault), so I requested a return and refund in accordance with their policies (you have to email them for authorisation to return an item.) The request for return and refund was accepted, but only after I had to chase them up by phone and the items were duly returned (I obtained proof of postage), but no refund was issued, despite several telephone conversations where a refund was promised. I also sent two emails chasing up the refund, neither of which were answered. I would seriously advise avoiding this company, as they will give you the run around if there are any problems and you will be left out of pocket. Very disappointing experience and I will never purchase from them again.
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Posted 2 years ago
Worst customer service I ever experienced. Beware ordering from this company unless you are prepared to take the risk that Royal Mail doesn’t hand you your package and leaves in an unsafe place and it gets stolen. Which is not the fault of the customer! I paid for the parcel to be tracked. EIMASS company has the worst customer service I have ever experienced, they obviously don’t care about losing a customer because they refused to believe me and as a consequence I have lost money had to spend out buying some more jewels elsewhere and been caused upset and distress. I was hoping they would dispute this with the Royal Mail and get them to prove it was handed to me (I was at work so they definitely didn’t!).. No surprise I won’t be ordering from them again and will not reccommending them to anyone. Shame because their products are good and I have had to find alternative sellers/providers. I really wanted to support them but I will stick to Amazon because at least I have some protection! My advice to EIMASS is don’t use Royal Mail, use a courier firm that at least can provide evidence the parcel was handed to someone and treat your costumers better when they are the victim!
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Posted 3 years ago
Icegems Skateware - Eimass stones are beautiful and exceptional value for money, I use them on every garment I make. The service Eimass provides is always excellent, but recently they went beyond even their own exemplary standards to hurry my order on it's way. I can't recommend Eimass highly enough! Thank you very much, keep up the good work! xx
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Posted 5 years ago
Excellent quality and fast delivery
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Posted 6 years ago
Very nice stones with which the clothes are magnificent.
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Posted 6 years ago
Love these gems! Sparkle really shows well on stage. Delivery and customer care are excellent.
EIMASS Limited 5 star review on 8th December 2018 EIMASS Limited 5 star review on 8th December 2018
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Posted 6 years ago
Great design
Posted 6 years ago
Great quality and very quick delivery
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Posted 6 years ago
Product just as described . Quick delivery. Would recommend . Will definitely use again to attach gems to fabric
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Posted 6 years ago
Usually very excellent as they arrive within 2 days However on my last order I should have had round chessboard flat back stones and you sent me square ones. They had to put on diagonally as there wasn't time to have them changed. Other wise on every other occasion very good.
EIMASS Limited 4 star review on 7th December 2018
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Posted 6 years ago
Very good service with a quick response
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Posted 6 years ago
Amazing 5 *****
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Posted 6 years ago
Good quality stones delivered fast
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Posted 6 years ago
I place a lot orders with Eimass and they are always helpful and delivered quickly. The crystals are very good quality.
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Posted 6 years ago
All orders have been received in a couple of days, never had any problems with an order.
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Posted 6 years ago
Beautiful sparkle, they are my go to crystal supplier
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Posted 6 years ago
I have only had to contact Eimass once, and that was to add an item to my order. They have always been prompt, professional and great to work with. I get the stones sent to Portugal and it always takes less than a week. I am the happiest performer that I found this company.
EIMASS Limited 5 star review on 7th December 2018
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Posted 6 years ago
Thank you. Amazing costume.
Posted 6 years ago
Exceptional Quality, so pleased with how they shine beautifully, they make my costumes look very expensive!
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Posted 6 years ago
Happy with product
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Posted 6 years ago
I am impressed by the quality of the products I purchased and the speed of shipping. I had an inquiry about a product and the email went un answered. If I had any constructive criticism, it would be to raise the bar on customer service. I will continue to purchase from Eimass and would highly recommend to others.
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Posted 6 years ago
EIMASS Limited is rated 4.6 based on 40 reviews