EIMASS Limited Reviews

Name: EIMASS Limited
Address: Unit 3B Arrow Trading Estate Corporation Road, Manchester
Rating: 4.69

4.7 Rating 39 Reviews

92 %

of reviewers recommend EIMASS Limited

Company Reviews

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Metrics

4.7

Based on 39 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01613359911

Location:

Unit 3B Arrow Trading Estate Corporation Road
Manchester
M34 5LR

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EIMASS Limited 5 star review on 8th December 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling customer service! I purchased some flat back cabochons from them which weren't suitable for the job in hand (not their fault), so I requested a return and refund in accordance with their policies (you have to email them for authorisation to return an item.) The request for return and refund was accepted, but only after I had to chase them up by phone and the items were duly returned (I obtained proof of postage), but no refund was issued, despite several telephone conversations where a refund was promised. I also sent two emails chasing up the refund, neither of which were answered. I would seriously advise avoiding this company, as they will give you the run around if there are any problems and you will be left out of pocket. Very disappointing experience and I will never purchase from them again.”

Helpful Report

Posted 1 year ago

“Worst customer service I ever experienced. Beware ordering from this company unless you are prepared to take the risk that Royal Mail doesn’t hand you your package and leaves in an unsafe place and it gets stolen. Which is not the fault of the customer! I paid for the parcel to be tracked. EIMASS company has the worst customer service I have ever experienced, they obviously don’t care about losing a customer because they refused to believe me and as a consequence I have lost money had to spend out buying some more jewels elsewhere and been caused upset and distress. I was hoping they would dispute this with the Royal Mail and get them to prove it was handed to me (I was at work so they definitely didn’t!).. No surprise I won’t be ordering from them again and will not reccommending them to anyone. Shame because their products are good and I have had to find alternative sellers/providers. I really wanted to support them but I will stick to Amazon because at least I have some protection! My advice to EIMASS is don’t use Royal Mail, use a courier firm that at least can provide evidence the parcel was handed to someone and treat your costumers better when they are the victim!”

Helpful Report

Posted 2 years ago

EIMASS Limited is rated 4.7 based on 39 reviews