People in store are very friendly indeed however they do not tell you many information, for which later on you are charged. I would never set up direct debit with EIR. They take a lot of different 'charges' which NO ONE mentions to you in the store or through the phone. I wanted to get a pay as you go for my additional phone for 2 months. The lady said its easier to just merge it with my current plan (paid by direct debit). She said its free and i will have one bill for 2 numbers. She FORGOT to mention that there is a fee of €10 for SETTING IT UP (you cant even use it as a credit only a fee on your bill) and she FORGOT TO SAY AGAIN that to cancel it you will need to give them 30 days notice or pay additional €10 for transferring for pay as you go. So I lost €20 and shouldn't have as they stole it from my account. I was not informed about those fees in the store by anyone! Another thing is the plan for 35 monthly with €15 discount (leaving you with €20 per month). The discount is for 6 months, but they said you can renew it after. I called after 6 months and renewed it. After 3 months I realised it was not on the bills and all of that time I was paying €35 per month. When I called the customer service they cant even give you a refund! They can put it as a credit on your bill. I also asked for any confirmation that I will receive the credit (looking at the past where someone says I will get something and I do not get it on the end). And the guy said he cannot sed me anything, I just need to wait and see, and he gave me his first name (as if there was only one Fiarha in the company). Unfortunately now I need to wait 1.5 months to use up my money which was stolen from me and use as a credit, but then straight away I'm leaving EIR and never coming back. DO NOT SET UP DIRECT DEBIT WITH THEM or else they will be stealing your money without informing you earlier what you are actually paying for!