“I recently had the pleasure of being looked after in Gorey, Co Wexford by store manager Mervin. His service was above and beyond what was expected and he really looked after my issue. I travelled from Australia with a different sim that would not work and the lovely Mervin set me all up for the next 6 weeks with a sim to work in Ireland and all through Europe. If in Gorey go see Mervin in the Eir shop for exceptional service.”
“Will not be renewing my contract with this company. They’re known for adding on sneaky charges the bill is never what you agreed on the contract. Steer well clear of this company”
“The worst company I have ever dealt with. It is difficult to overstate how unnecessarily complicated they make even the simplest issues. Their internet service is poor, their customer support is ineffective, and their contractual practices appear designed to trap customers in unfair and unethical agreements. Overall, a deeply frustrating experience.”
“They shown exceptional openness, responsiveness, and commitment during the whole process. Their meticulous, methodical instruction made what could have been a difficult situation simple and manageable. They truly stood out for their openness and skilled communication, and I would highly recommend them to anyone in need of trustworthy, useful help.”
“The assistance procedure wasted time and created more uncertainty rather than advancing the cause. Your company's dedication to customer satisfaction has come under scrutiny as a result of this event.”
“Well we're not customers but their technicians were out yesterday working beside my house, they knocked our broadband off, admitted it, said they put it back on but left without doing it. We're now cut off for the weekend, a joke of an outfit”
“Eir decided to increase the price and stated in their email that I can cancel the contract without any cancellation fee. I received a bill of 837€ ! They agreed it's a mistake but for the third weekend I am phoning them, all I get is we did escalate it. The Collection team is sending reminders with late payment fees. Run away from this company! It's a nightmare!”
“Im having an ongoing intermittent fault from June24 with my broadband droping out. I've logged this fault several times &: informed them that this sometimes happens a couple of times a day. I rely on WiFi as l have a monitoring system with cameras & sensors to help me care for my Mam with dementia. When I lose WiFi connection I then occasionally may have to reconnect the cameras to my WiFi if they don't reconnect automatically. This I've also informed the technicians when I logged the faults but unfortunately the problem hasn't been resolved.”
