“Im having an ongoing intermittent fault from June24 with my broadband droping out. I've logged this fault several times &: informed them that this sometimes happens a couple of times a day. I rely on WiFi as l have a monitoring system with cameras & sensors to help me care for my Mam with dementia. When I lose WiFi connection I then occasionally may have to reconnect the cameras to my WiFi if they don't reconnect automatically. This I've also informed the technicians when I logged the faults but unfortunately the problem hasn't been resolved.”
“I have been waiting 2 years to get broadband into my house, they said it was trees that needed to be trimmed, so finally about 2 months ago I got the trees trimmed, eir said they would come to install the broadband last Wednesday and my wife took the day off work and nobody came, again they were to install the broadband today so my wife took another day off work and the guy shows up at 430 and said he can’t install it because the man lift on the van was broken, and now I get another appointment for next Thursday after explaining that we can take any more days off work, what a disaster of a company nobody knows what anyone is doing in the company, !!! Absolutely no management”
“Think Eir has turned a corner ok, I got great service over since I started as a new customer, phone answered quickly. Emails followed up on no issues, I had overlap payment issues with old supplier that was sorted by Eir very satisfactory.”
“Eir wouldn't give me my number back to access chronic medication, access to my bank, Renue and urgent services until I pay a bill they refused to take on installments.
I was told to go to an Eir Store and get a prepaid sim card. I went to Eir Drogheda and paid €20 only to be told I can't get my number and the €20”
“For no reason a fault happened on my line..
Tec support could not fix it...
Sending someone out in 7 days!!!!
Meanwhile no tv no phones because of Internet down...
When I tried to cancel my contract it was costing 500 euro...
Don't go with this company..”
“I had no internet for 5 weeks due to a fault on the line .
I couldn’t get anyone to fix it as we had a storm after I reported my fault so I was left completely stranded.
I finally got a lovely call response from Jake. He was very understanding that I work remotely and was in a very difficult position.
He rang me every day and got technicians out to fix my fault and got me back online .
It was so frustrating, so I am extremely thankful to Jake who was so kind and accommodating.
Thank you 🙏
Before Jake I did not receive any good customer service at all !
He deserves a fantastic review-”
“Attracted by eir broadband and phone offers, approached the local store. Staffs were alright.. Felt like the senior guy was training in new staffs and working under pressure :: nothing happened as per promises, i was told an engineer will call in, it never happened : i had to figure out the connections myself to active the service, my cooling off period was nearly over, got 2 days extended but with despair it was not any better with an extra 10 euro bill.. Had to cancel and now day 3 without any wifi waiting for my new provider. Customer care people say one thing and pass on to next one.. My last call with them was 1 hour 34 minutes by passing to different departments and people.. Its waste of peoples time and energy.. Eir is not better than any service.. Customer service is very bad and could wait more than hour. They will still blame the storm while other customer services works perfectly.. Its a disgrace and frustrating service.”
“Disgraceful company, horrendous customer service & an embarrassment to Ireland. Huge prices for terrible service, anytime there is as little as a breeze outside Wi-Fi is down for days with no help, fourth time in 3 months this has happened.”
“"If you are experiencing difficulties withdrawing your money or have been the victim of a trading scam, I strongly advise that you get assistance at TREBLESLTD/COM. They were able to help me obtain my money and profits back in a matter of days. If you provide TREBLESLTD/COM with your proof, you can expect to receive your entire profit and return right away.”
“My 80 year old father was completely scammed by a sales person from Eir. Was assured that they would sort out any previous contract and he would not be obliged to pay any new contract until the other contract was sorted. They said 30 day cooling period but took payment after 10 days. An absolute disgrace. Their accounts department are bully's and thief's. Took 1200 euro ftom my dad. AVOID”
“In a world full of promises, it's easy to fall into the trap of deception. My partner and I learned this the hard way when we lost $211,000 to a fraudulent cryptocurrency scheme. The betrayal shook us deeply, casting shadows over our lives and testing our resilience. But in our darkest hour, hope emerged through an unexpected source—MON`EIO RECL-AIM;.CO’M. Thanks to a trusted friend’s recommendation, their expertise became our lifeline. With thoughtful investigation and unwavering support, they helped us reclaim every penny we thought was lost forever. This journey taught us the power of perseverance and the importance of seeking help when everything seems bleak. If you're facing similar challenges or know someone who is, remember there is always a path forward.”
“Absolute worse company.Please do not use eir.They treat there customers badly and overcharge .I recently made a complaint as they are charging me €49.99 for 500mb when its being sold for €34.99. I never agreed to this ammount but as there is no longer recording of conversation with Eir agent ,they sided with the agent and i the customer was treated atrociously ,when the truth is i never agreed to the €49.99 they are charging me. Eir dismissed me and closed the case after 1 day.Also contacted comreg but they did nothing.Eir have no respect for their customers and only care about getting as much money from us .Steer clear of eir and save yourself from a stressful ordeal.”
“My wife (who is registered blind) having cancelled her broadband SIM card on October 4 by phone was told the cancellation period was 30 days. In view of that information she let both the direct debit payments for October and November go through after that time and then asked me to cancel it from December based on that information. She then started to receive ‘no reply’ emails saying she owed Eir money. She tried unsuccessfully to contact Eir as we live in the UK and could not get through and also was unable to address the issue online as she did not have the reference number. She never had an online account. This week we returned to Ireland for the first in months due to her ongoing cancer treatment in the UK. We decided to go to the Eir shop in Navan to resolve the issue. The attitude of the member of staff who was not remotely interested in helping her solve the problem was frankly unacceptable. He then put her on the phone to customer services who were equally unhelpful. The result of this call was an extra months payment plus a fine for not paying on time. I believe the way my wife was treated was unacceptable from this company. It was a ‘tough, your problem’ attitude. I paid the money rather than me wife having to deal with the stress of this experience. I hope Eir are happy now!!!”
