“The assistance procedure wasted time and created more uncertainty rather than advancing the cause. Your company's dedication to customer satisfaction has come under scrutiny as a result of this event.”
“Well we're not customers but their technicians were out yesterday working beside my house, they knocked our broadband off, admitted it, said they put it back on but left without doing it. We're now cut off for the weekend, a joke of an outfit”
“Eir decided to increase the price and stated in their email that I can cancel the contract without any cancellation fee. I received a bill of 837€ ! They agreed it's a mistake but for the third weekend I am phoning them, all I get is we did escalate it. The Collection team is sending reminders with late payment fees. Run away from this company! It's a nightmare!”
“Im having an ongoing intermittent fault from June24 with my broadband droping out. I've logged this fault several times &: informed them that this sometimes happens a couple of times a day. I rely on WiFi as l have a monitoring system with cameras & sensors to help me care for my Mam with dementia. When I lose WiFi connection I then occasionally may have to reconnect the cameras to my WiFi if they don't reconnect automatically. This I've also informed the technicians when I logged the faults but unfortunately the problem hasn't been resolved.”
“I have been waiting 2 years to get broadband into my house, they said it was trees that needed to be trimmed, so finally about 2 months ago I got the trees trimmed, eir said they would come to install the broadband last Wednesday and my wife took the day off work and nobody came, again they were to install the broadband today so my wife took another day off work and the guy shows up at 430 and said he can’t install it because the man lift on the van was broken, and now I get another appointment for next Thursday after explaining that we can take any more days off work, what a disaster of a company nobody knows what anyone is doing in the company, !!! Absolutely no management”
“Think Eir has turned a corner ok, I got great service over since I started as a new customer, phone answered quickly. Emails followed up on no issues, I had overlap payment issues with old supplier that was sorted by Eir very satisfactory.”
“Eir wouldn't give me my number back to access chronic medication, access to my bank, Renue and urgent services until I pay a bill they refused to take on installments.
I was told to go to an Eir Store and get a prepaid sim card. I went to Eir Drogheda and paid €20 only to be told I can't get my number and the €20”
