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eir Reviews

2.3 Rating 408 Reviews
27 %
of reviewers recommend eir

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eir 1 star review on 13th September 2025
Larry Phillips
eir 1 star review on 11th September 2025
Jorge Randolph
eir 5 star review on 22nd August 2025
Jonathan Marley
eir 5 star review on 4th May 2025
Karen Toohey
eir 1 star review on 13th January 2025
Margaret
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
eir 1 star review on 8th July 2024
Amadou Mactar Laye Thiaw
6
Anonymous
Anonymous  // 01/01/2019
"If you are experiencing difficulties withdrawing your money or have been the victim of a trading scam, I strongly advise that you get assistance at TREBLESLTD/COM. They were able to help me obtain my money and profits back in a matter of days. If you provide TREBLESLTD/COM with your proof, you can expect to receive your entire profit and return right away.
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Posted 7 months ago
My 80 year old father was completely scammed by a sales person from Eir. Was assured that they would sort out any previous contract and he would not be obliged to pay any new contract until the other contract was sorted. They said 30 day cooling period but took payment after 10 days. An absolute disgrace. Their accounts department are bully's and thief's. Took 1200 euro ftom my dad. AVOID
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Posted 7 months ago
In a world full of promises, it's easy to fall into the trap of deception. My partner and I learned this the hard way when we lost $211,000 to a fraudulent cryptocurrency scheme. The betrayal shook us deeply, casting shadows over our lives and testing our resilience. But in our darkest hour, hope emerged through an unexpected source—MON`EIO RECL-AIM;.CO’M. Thanks to a trusted friend’s recommendation, their expertise became our lifeline. With thoughtful investigation and unwavering support, they helped us reclaim every penny we thought was lost forever. This journey taught us the power of perseverance and the importance of seeking help when everything seems bleak. If you're facing similar challenges or know someone who is, remember there is always a path forward.
eir 1 star review on 13th January 2025
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Posted 8 months ago
Absolute worse company.Please do not use eir.They treat there customers badly and overcharge .I recently made a complaint as they are charging me €49.99 for 500mb when its being sold for €34.99. I never agreed to this ammount but as there is no longer recording of conversation with Eir agent ,they sided with the agent and i the customer was treated atrociously ,when the truth is i never agreed to the €49.99 they are charging me. Eir dismissed me and closed the case after 1 day.Also contacted comreg but they did nothing.Eir have no respect for their customers and only care about getting as much money from us .Steer clear of eir and save yourself from a stressful ordeal.
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Posted 8 months ago
My wife (who is registered blind) having cancelled her broadband SIM card on October 4 by phone was told the cancellation period was 30 days. In view of that information she let both the direct debit payments for October and November go through after that time and then asked me to cancel it from December based on that information. She then started to receive ‘no reply’ emails saying she owed Eir money. She tried unsuccessfully to contact Eir as we live in the UK and could not get through and also was unable to address the issue online as she did not have the reference number. She never had an online account. This week we returned to Ireland for the first in months due to her ongoing cancer treatment in the UK. We decided to go to the Eir shop in Navan to resolve the issue. The attitude of the member of staff who was not remotely interested in helping her solve the problem was frankly unacceptable. He then put her on the phone to customer services who were equally unhelpful. The result of this call was an extra months payment plus a fine for not paying on time. I believe the way my wife was treated was unacceptable from this company. It was a ‘tough, your problem’ attitude. I paid the money rather than me wife having to deal with the stress of this experience. I hope Eir are happy now!!!
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Posted 8 months ago
Got a new phone and SIM card from Eir in Liffey valley shopping centre the SIM was faulty was without a phone for two weeks I used my old number from Vodafone after 5 days I went back into the store the checked it said it was fine was in London for a few days came back thinking it would work been back in Ireland no it didn't so I called customer service said the SIM was faulty sending me out a new one tomorrow today's date 5 12 24 being without a phone for 2 weeks
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Posted 9 months ago
I highly recommend that you seek help at TREBLESLTD/COM if you have fallen victim to a trading scam or are having trouble withdrawing your money. Within a few short days, they were able to assist me in getting my money and profits returned. You can anticipate receiving your whole profit and refund immediately if you present your proof to TREBLESLTD/COM.
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Posted 9 months ago
If you have been the victim of a trading scam or are experiencing difficulties withdrawing your money, I strongly advise you to get assistance at TREBLESLTD/COM. They were able to help me obtain my money and profits back in a few short days. If you bring your proof to TREBLESLTD/COM, you can expect to get your entire profit and reimbursement right away.
Helpful Report
Posted 9 months ago
Without Treblesltd.com, I would have had a hard time getting my money back because most of the reviews on this website are fraudulent. I suffered significant financial losses as a result of their extravagant profit claims. I'm grateful that Treblesltd.com helped me get my money back.
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Posted 9 months ago
Since the majority of reviews on this website are false, I would have had a difficult time getting my money back without   S I M O N C H * C O M.    Their claims of large profits caused me to incur large financial losses. I appreciate   S I M O N C H * C O M' help in getting my money back.
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Posted 9 months ago
My mum has been given the run-around by Eir since she signed up in May - some salesconman called to her house and guilted her into changing from Vodafone to an "Irish" company so she could suport the Irish economy - Eir is French owned (not that it matters). Now at the end of October she still has no Internet or TV despite ringing customer care and calling to the local Eir shop, repeatedly. Staff member called to her house, pretended to fix Internet, took payment and left (they disconnected her still-working Vodafone connection, connected her to the non-working Eir connection, which left her with no Internet) - she now realises that they were just scamming her, off the books (Gardai will be dealing with this - my Mum says she doesn't know if anything is missing from the house - she doesn't want to accept that she let a scumbag into her house). My mother is not a stupid person- but she is in her 70's and has stage 4 cancer so medication is effecting her ability to deal with this any more. Her house alarm and emergency-care alarm have been disabled as they are connected to the broadband, so her health and safety is also at risk. She is spending her final days being charged for a service she is not receiving(she has been paying both Vodafone and Eir since May) and being defrauded by shop staff. I called to the shop today to discuss with a manager - no manager on site untill next Wednesday - how can a business operate without management?Sales assistant admitted that this situation happens regularly and that the engineering company that Eir outsources to, is "a disgrace" - I am painfully aware of this. No support/solution was offered-my mum was asked to call to the shop again tomorrow - she agreed - I didn't have the heart to keep complaining at this point (30 mins of asking for help). Avoid this company, (they haven't been reputable for many years) unless you know how install, fix and maintain your own telecommunications. No customer service to speak of - my mum has wasted hours of her life being lied to (nothing even documented on her file according to sales assistant). I will deal with this through Comreg, solicitors and the guards but it's really not fair.. or legal.... or morally acceptable
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Posted 10 months ago
Signed up a 2 year contract in the waterford store today .. couldn't be happier with all the staff there,, so friendly , helpfuland knowledgeable. It hasn't always been this was but I'm glad to see with the new staff member has turned it around..
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Posted 10 months ago
Robbers stay away from them Robbers stay away from them They are providing FALSE INFORMATION JUST TO MAKE YOU SIGN THE CONTRACT THEN THEY ONLY COMEBACK WITH “apology “
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Posted 10 months ago
Please do not sign up with this company as all they do is stretching the bill and all the discounts (3 months free...) will be showing on your bill but the balance to pay is more than what you should pay monthly. Because of the direct debit didn't go through they just charged me 18.45 plus twice late payment fees 18.45 x 2... The contract is 2 years and the cancellation fee is 250!!! They will scare you to put you to the black list... and take you to the court.... Avoid any offer from these scammers.
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Posted 10 months ago
Awful company...was sold a package at 45 euro a month..in the 6 months since it's gone to 62 euro a month! Scam artists
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Posted 11 months ago
Avoid this company by all means unless you have nothing better to do than have constant problems. I switched to them after many years thinking that something has changed, but was very wrong. All year we had problems with broadband especially at night. When we finally ended the contract and switched providers they still continue to charge. Spent over an hour on the phone trying to resolve the issue of them charging me for service I didn’t use, finally they agreed to remove charges only to find out 2 weeks later that none of it was done and the person started denying that they said it. Please save your sanity and look somewhere else
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Posted 11 months ago
1 Star is too many.....3 weeks my business line is down.....engineers never turn up my gigabyte connection fibre connection is no better than cable avoid Eir if you want to keep your sanity....I dont do bad reviews now they have forced my hand.....shocking.....1 star Google review next....
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Posted 11 months ago
I'm reasonably pleased with Eir products & service to date for decades. I would recommend them. I was extremely pleased today because a complex TV problem was resolved within minutes over the phone by a Staff member. Technology is changing so rapidity that it can be hard to keep customers informed on new info. & hard for service staff members to keep up to date on these changes & information they need to know & provide over the phone. A staff member couldn't resolve the problem yesterday. I got it fixed today. Finally, Eir have over 2 million customers and I reckon they get a hard time with service reviews becauses 90% would give them 5/5 here but they bother to review. A very very small portion gets poor service & you see it here. . Don't be discouraged I would recommend them {A Genuine Customer}
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Posted 1 year ago
Ailisha was so helpful and her customer care was fantastic when I was at eir today she answered all my concerns about my fon I asked her . Satisfied customer.
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Posted 1 year ago
It is a terrible company in general. I was convinced to switch to eir for both mobile and broadband and have had nothing but a terrible experience since then. I keep getting charged extra for no reason and I cant do anything about it. This company will do the bare minimum and overall services are terrible compared to the competition. Locks you in with a contract and you can't leave without paying the full amount. Customer support is also terrible. They have no information on anything that is happening and just follow a script with the utmost basic issues. Stay away from this company if possible. I thought Vodafone was bad but after experiencing Eir, I am almost embarrassed for switching to this company. Vodafone was at least helpful when it came to issues (The very few issues that do occur compared to Eir) Do your research, there is a reason this company has horrible reviews!
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Posted 1 year ago
eir is rated 2.3 based on 408 reviews