“Eir decided to increase the price and stated in their email that I can cancel the contract without any cancellation fee. I received a bill of 837€ ! They agreed it's a mistake but for the third weekend I am phoning them, all I get is we did escalate it. The Collection team is sending reminders with late payment fees. Run away from this company! It's a nightmare!”
“Im having an ongoing intermittent fault from June24 with my broadband droping out. I've logged this fault several times &: informed them that this sometimes happens a couple of times a day. I rely on WiFi as l have a monitoring system with cameras & sensors to help me care for my Mam with dementia. When I lose WiFi connection I then occasionally may have to reconnect the cameras to my WiFi if they don't reconnect automatically. This I've also informed the technicians when I logged the faults but unfortunately the problem hasn't been resolved.”
“I have been waiting 2 years to get broadband into my house, they said it was trees that needed to be trimmed, so finally about 2 months ago I got the trees trimmed, eir said they would come to install the broadband last Wednesday and my wife took the day off work and nobody came, again they were to install the broadband today so my wife took another day off work and the guy shows up at 430 and said he can’t install it because the man lift on the van was broken, and now I get another appointment for next Thursday after explaining that we can take any more days off work, what a disaster of a company nobody knows what anyone is doing in the company, !!! Absolutely no management”
“Eir wouldn't give me my number back to access chronic medication, access to my bank, Renue and urgent services until I pay a bill they refused to take on installments.
I was told to go to an Eir Store and get a prepaid sim card. I went to Eir Drogheda and paid €20 only to be told I can't get my number and the €20”
“For no reason a fault happened on my line..
Tec support could not fix it...
Sending someone out in 7 days!!!!
Meanwhile no tv no phones because of Internet down...
When I tried to cancel my contract it was costing 500 euro...
Don't go with this company..”
“Attracted by eir broadband and phone offers, approached the local store. Staffs were alright.. Felt like the senior guy was training in new staffs and working under pressure :: nothing happened as per promises, i was told an engineer will call in, it never happened : i had to figure out the connections myself to active the service, my cooling off period was nearly over, got 2 days extended but with despair it was not any better with an extra 10 euro bill.. Had to cancel and now day 3 without any wifi waiting for my new provider. Customer care people say one thing and pass on to next one.. My last call with them was 1 hour 34 minutes by passing to different departments and people.. Its waste of peoples time and energy.. Eir is not better than any service.. Customer service is very bad and could wait more than hour. They will still blame the storm while other customer services works perfectly.. Its a disgrace and frustrating service.”
“Disgraceful company, horrendous customer service & an embarrassment to Ireland. Huge prices for terrible service, anytime there is as little as a breeze outside Wi-Fi is down for days with no help, fourth time in 3 months this has happened.”
“"If you are experiencing difficulties withdrawing your money or have been the victim of a trading scam, I strongly advise that you get assistance at TREBLESLTD/COM. They were able to help me obtain my money and profits back in a matter of days. If you provide TREBLESLTD/COM with your proof, you can expect to receive your entire profit and return right away.”
“My 80 year old father was completely scammed by a sales person from Eir. Was assured that they would sort out any previous contract and he would not be obliged to pay any new contract until the other contract was sorted. They said 30 day cooling period but took payment after 10 days. An absolute disgrace. Their accounts department are bully's and thief's. Took 1200 euro ftom my dad. AVOID”
“In a world full of promises, it's easy to fall into the trap of deception. My partner and I learned this the hard way when we lost $211,000 to a fraudulent cryptocurrency scheme. The betrayal shook us deeply, casting shadows over our lives and testing our resilience. But in our darkest hour, hope emerged through an unexpected source—MON`EIO RECL-AIM;.CO’M. Thanks to a trusted friend’s recommendation, their expertise became our lifeline. With thoughtful investigation and unwavering support, they helped us reclaim every penny we thought was lost forever. This journey taught us the power of perseverance and the importance of seeking help when everything seems bleak. If you're facing similar challenges or know someone who is, remember there is always a path forward.”
“Absolute worse company.Please do not use eir.They treat there customers badly and overcharge .I recently made a complaint as they are charging me €49.99 for 500mb when its being sold for €34.99. I never agreed to this ammount but as there is no longer recording of conversation with Eir agent ,they sided with the agent and i the customer was treated atrociously ,when the truth is i never agreed to the €49.99 they are charging me. Eir dismissed me and closed the case after 1 day.Also contacted comreg but they did nothing.Eir have no respect for their customers and only care about getting as much money from us .Steer clear of eir and save yourself from a stressful ordeal.”
“My wife (who is registered blind) having cancelled her broadband SIM card on October 4 by phone was told the cancellation period was 30 days. In view of that information she let both the direct debit payments for October and November go through after that time and then asked me to cancel it from December based on that information. She then started to receive ‘no reply’ emails saying she owed Eir money. She tried unsuccessfully to contact Eir as we live in the UK and could not get through and also was unable to address the issue online as she did not have the reference number. She never had an online account. This week we returned to Ireland for the first in months due to her ongoing cancer treatment in the UK. We decided to go to the Eir shop in Navan to resolve the issue. The attitude of the member of staff who was not remotely interested in helping her solve the problem was frankly unacceptable. He then put her on the phone to customer services who were equally unhelpful. The result of this call was an extra months payment plus a fine for not paying on time. I believe the way my wife was treated was unacceptable from this company. It was a ‘tough, your problem’ attitude. I paid the money rather than me wife having to deal with the stress of this experience. I hope Eir are happy now!!!”
“Got a new phone and SIM card from Eir in Liffey valley shopping centre the SIM was faulty was without a phone for two weeks I used my old number from Vodafone after 5 days I went back into the store the checked it said it was fine was in London for a few days came back thinking it would work been back in Ireland no it didn't so I called customer service said the SIM was faulty sending me out a new one tomorrow today's date 5 12 24 being without a phone for 2 weeks”
“My mum has been given the run-around by Eir since she signed up in May - some salesconman called to her house and guilted her into changing from Vodafone to an "Irish" company so she could suport the Irish economy - Eir is French owned (not that it matters). Now at the end of October she still has no Internet or TV despite ringing customer care and calling to the local Eir shop, repeatedly. Staff member called to her house, pretended to fix Internet, took payment and left (they disconnected her still-working Vodafone connection, connected her to the non-working Eir connection, which left her with no Internet) - she now realises that they were just scamming her, off the books (Gardai will be dealing with this - my Mum says she doesn't know if anything is missing from the house - she doesn't want to accept that she let a scumbag into her house). My mother is not a stupid person- but she is in her 70's and has stage 4 cancer so medication is effecting her ability to deal with this any more. Her house alarm and emergency-care alarm have been disabled as they are connected to the broadband, so her health and safety is also at risk. She is spending her final days being charged for a service she is not receiving(she has been paying both Vodafone and Eir since May) and being defrauded by shop staff. I called to the shop today to discuss with a manager - no manager on site untill next Wednesday - how can a business operate without management?Sales assistant admitted that this situation happens regularly and that the engineering company that Eir outsources to, is "a disgrace" - I am painfully aware of this.
No support/solution was offered-my mum was asked to call to the shop again tomorrow - she agreed - I didn't have the heart to keep complaining at this point (30 mins of asking for help).
Avoid this company, (they haven't been reputable for many years) unless you know how install, fix and maintain your own telecommunications.
No customer service to speak of - my mum has wasted hours of her life being lied to (nothing even documented on her file according to sales assistant).
I will deal with this through Comreg, solicitors and the guards but it's really not fair.. or legal.... or morally acceptable”
“Robbers stay away from them
Robbers stay away from them
They are providing FALSE INFORMATION JUST TO MAKE YOU SIGN THE CONTRACT THEN THEY ONLY COMEBACK WITH “apology “”
“Please do not sign up with this company as all they do is stretching the bill and all the discounts (3 months free...) will be showing on your bill but the balance to pay is more than what you should pay monthly.
Because of the direct debit didn't go through they just charged me 18.45 plus twice late payment fees 18.45 x 2...
The contract is 2 years and the cancellation fee is 250!!!
They will scare you to put you to the black list... and take you to the court....
Avoid any offer from these scammers.”
“Avoid this company by all means unless you have nothing better to do than have constant problems. I switched to them after many years thinking that something has changed, but was very wrong. All year we had problems with broadband especially at night. When we finally ended the contract and switched providers they still continue to charge. Spent over an hour on the phone trying to resolve the issue of them charging me for service I didn’t use, finally they agreed to remove charges only to find out 2 weeks later that none of it was done and the person started denying that they said it. Please save your sanity and look somewhere else”
“1 Star is too many.....3 weeks my business line is down.....engineers never turn up my gigabyte connection fibre connection is no better than cable avoid Eir if you want to keep your sanity....I dont do bad reviews now they have forced my hand.....shocking.....1 star Google review next....”
