“It’s scam, give me defective device and refuse to repair. Charge me for a service that is not being provided. No network, cannot use internet or call. When I call customer service every time I’m told to go to store and store says nothing we can do. Just called again and without confirming my details or check my account I was said go to a store again. This is fraud”
“Unbelievably bad customer service. Business customer. Despite being assured there would be no disruption to service to switch to phone through broadband from the traditional line we now have no landline for 15 days.
Have spent countless hours onto their customer service. Constantly assured it’s sorted and to wait 5 days to ring after 5 days to be told the order didn’t go through. Start again. Terrible, awful, avoid avoid avoid”
“Daylight robbery - have been charging me on an account I cancelled in February and now want me to pay 500 to get out of an account I never ordered
Been on half the day to them - no joy, an absolute disgrace - horrendous experience”
“Worst company I have every experienced. I am a business costumer and have spend hours sorting over charging with them. Terrible over charging , Terrible costumer service.. they trap you and ul never get free”
“Signed up at the door and was told it was 44.99 a month for broadband with free install and 9.99 per month for our phones as a package so me and my wife signed up. Turns out they charge you an activation fee on 9.99 per phone plus your monthly payment of 9.99 on top. The first trick is they scammed 40 off of us . After the install man comes to our townhouse and tells us its 250 euro to install our WiFi. I am absolutely fuming how this company can scam people and is so hard to get a refund from I'm still waiting for my full refund after multiple calls and transfers (up to 50 calls I would guess between the days) they are still saying I can't get my full refund. Absolute joke and the most ignorant sales team members I've ever dealt with. I wish nobody speaks with Gareth in the Cork office as he is ignorant and talks over you with every chance.”
“I ordered with Eir on the 9th June as soon as fibre was available on my area, received multiple confirmation emails and texts for the install date on the 21st July. Technician did not show, when I rang them I was told the technician was never going to show, they were all automated responses (except for the written confirmation I got from the salesperson) and someone from NBI will be in contact. Rang NBI to be told Eir had never placed the order on their system. What a mess of a company”
“Eir, complete garbage. I pay for 500 mbps internet speed and it is only 64.9 mbps. Complete scam. The government should do something about this company. Thefts is all they are. Will be leaving as soon as my contract is done”
“Having been overcharged by EIR for €250 which I was assured wouldn't happen. I was in touch with the EIR Customer support and was assured that it would be credited. But of course when I received my bill I wasn't credited. Was again "assured" that I wouldn't be charged the €250 by direct debit. So I asked for either a copy of the credit note or an email stating that I wouldn't be changed. Or failing that to speak to a manager or supervisor. The customer service person refused and Hung up. I will be calling again.”
“They will scam you in a legit way and tell you that it is in the terms and condition. call them they will politely say ' its in the terms and conditions, sorry there is nothing we can do'.
Avoid at all cost!”
“The worst company I have ever dealth with! Extremely disappointed as you are promised everything when signing up with them. To start of paying 40euro a month for Internet to 54euro is just crazy. How they get away with adding charges while is contract. I will never go with this company again they are con artists. When its too good to be true it always is.”
“The only way to get free from eir is to cancel the direct debits and wait for subs to send you a demand for money. I went through all avenues trying to cancel their services and nothing worked. The final bill can be hefty but knowing you are finally free of these gansters is well worth it. Once you pay subs everything to do with eir ends. Best to cancel the direct debit closer to your contract ending so the final bill won't be too much. Ignore their letters, its the only true way of getting free from them. Ringing them is a waste of time as trickery will be at play there trying to scam you into a new contract. Ignore ignore ignore.”
“The worst company I have ever dealt with. Low prices are a scan. They will charge you what ever they want. They will sign you in to a new contract without your permission and the charge you 200 euros to get out of it. Corrupt is an understatement. The app does not work the customer service representatives both in person are all either mentally challenged or I'll intended. Stay away specially of you are a foreigner as they will treat you even worse.”
“The worst company I've ever dealt with No word whatsoever wouldn't recommend them to my worst enemy Ring them up and after a long struggle got to talk to a very unhelpful chap who had no interest in helping anybody Well thank god there's other companies out there interested in doing business so we don't have to put up with that bulls***”
“Hi , i have been with eir business for 5 years ,we move new office , ask them for moving out ,unforutnately they could not get the services to the new building , which i was need to pay them twice early cancellation fees charge for old account and for new account where they never install the broaddband services . Paid them 500 euro for only sign up contract . i would suggest any business owner or landlord please stay away with eir , they are very rude even when i have try to explain we never received any broad installation , but they keep insist due we sign a contract one month we need to pay early contract service when service was never proviced”
“Signed up for broadband 3 months ago. Lots of failed appointments. Civics coming. Then different civics when I called EUR told various lies. Asked for a manager to call me back and no call. The worst customer service I’ve ever experienced. Consistent with other reviews.”
“Dreadful broadband ... they have been billing my brother in Dublin for 10 months ... he has no landline - he cancelled it 10 months ago. He's not a customer & rang them loads of times. I am a customer at present so have been ringing them from Cork to try to stop the bills to my brother in Dublin. Once these are stopped I'll follow suit and cancel everything to do with Eir. Everything they do is outsourced, like an octopus & no arm knows what the other arms are doing. Excellent article by Trevor Laffan in The Echo, Jan 23rd 2023 outlining the situation”
“Absolutely horrible network. It’s a scam. They’ll put you in a 12 month contract and provide the worst internet service you can imagine. The Wifi drops at least 4-5 times in a day, taking upto 5 mins for it to reboot. I would advise people to stay away from eir.”
“Lost a laptop with all my information on it some time ago and keep getting scam calls because of them
No apology or nothing offered
Last February they rang me with an offer of a price freeze on my broadband with a 2 year contract after 1 month i get notification of a 5 euro price increase per month with a letter to cancel the contract
I rang them and they said if i didn't cancel the 5 euro would be waived
I said i would stay and im still getting charged the 5 euro per month
I shouldn't have trusted them
Tried several times to call them waiting sometimes for 30 minutes and keep getting told they wont waive it
Please don't trust them with any offer and read the reviews there very poor
Im with them 15 years and have endless hassle with them cant wait to get out of this contract
Believe all the bad press they get both in the media and online
They scammed me and will do the same to you
STAY AWAY”
