“Good day, I bought a phone from eir for my wife's birthday in January and after 6 months in the morning my wife is in a tent and the screen doesn't work and eir told me that they can't fix it, so 1500 euros for a phone that worked for 6 months, they are big scammers”
“The worst company of all.
Please can someone tell about your experience with your first bill, was it extremely high?
I got in touch with eir sellers, chose a plan and I bought it. The value agreed for the first bill was €100 (total). But my first bill arrived and it cost 219€ (I WAS SHOCKED)
I did call them, one hour on hold, and then finally I spoke to somebody and the person explained to me, that is normal (trick their customers) and it happens with everybody about their first bill, they charge extra fees, etc. I was super disappointed and had no option. I cannot cancel/change company because I have a contract until August / 2021. But it was the biggest disrespect I have ever experienced, coming from such a big, and popular company in Ireland. Very disappointed.”
“The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.”
“We were told by Eir salesman, Tommy, that we could change from Vodafone without penalty as they had broken their contract by increasing prices. He wanted to know when we had our last bill and said he could organise transfer if it was done within 24 hours as that was the deadline. We took him at his word but now find that we were not able to cancel contract as it was too late and received a bill for 212€. I phoned Eir today and talked to Kevin . It was an experience! He told me to remember Tommy was a salesman and I should bear personal responsibility. When I asked if I should not have listened to the salesman he said he wasn't saying that but I should have checked it myself. This call took place at approx 11.30 today. To say I was flabbergasted would be an understatement. I do hope the call was recorded so as to verify what was said. Needless to say I don't intend to let this matter rest”
“Your customer care is non-existant! No follow-up to complaints regarding our erratic in fact almost non existant wi-fi most of the time. However on 3rd Feb. last when I spoke with a Neal McGrane he agreed to allow us a discount of 60.00 euro on our internet account.I emailed details of payments made on 3rd Feb total 151.35euro,being 64.59euro for A/c No;ca0080980625,& 86-76euro for A/c No.27085433. Living in hope this email goes signal erratic all day to-day,no signal ystd.5th.Please send maintenance person to check our signal”
“I upgraded my package to fibre broadband with what i was told was the ability to reach a minimum of 22 m.b.The engineer was very good. everything seemed super but I see when the line was tested that i am only receiving max 15.m.b. Despite several phone calls to everyone- being passed from one section to another and back again I am now informed that there is a "block" on the line which restricts me in getting the minimum 22mb. Apparently they say it depends on the distance one is from the exchange! I have also been told that my land line can reach up to 34.m.b. I am approx 500 metres from the exchange so i cannot see what or where the problem is. My last phone call to you was on 22nd Jan they told me that a technican had called that week but I never saw one? They also said that a member of staff would contact me but i am still awaiting that call. This is very bad service and i think i have no option left now but to contact my local radio station to highlight it. I need to get this sorted immediately. I await your reply. Con Nolan 086 3519043 Land line 094 9371265”
“You never texted me to inform me the work had completed
When I rung last Thursday you said because I didn't ring in 10 days that the order had now ceased though you could re-provide it the next day
I rang up on Saturday from Ardara numerous times,got cut off once,was promised twice a ring back
These never happened
I am now back in the North deeply dissatisfied
I hope to have an engineer out on Thursday the 2nd of feb
Perhaps you should be ringing me in the North now for all the hassle on 00447713834214 ASAP seeing that we have been waiting from July last year
Rgds
Dr Andy Kinch-O'Kane”
“I have no recollection of any purchase from eir. I will not be purchasing anything from eir. When my contract with eir is complete i will be sourcing my phone supplier elsewhere.”
“Shortly after starting my contract or line was cut/ replaced by a line which carried less strength than old 1,since then it takes sometimes 15/n20 mns. To connect ridiculous no improvement in site. Will have to review my contract ??!!”
“The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation.
Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal.
The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue.
Given the above I believe I am justified in calling my experience with eir extremely poor.
Patrick Hamilton
19/1/2017”
“6 OR 7 SCHEDULED DIFFERENT DATES, SOMEONE WAITING AT HOUSE ALL DAY ..AND STILL NOT CONNECTED....absolutely SHOCKING SERVICE .. I wish there was an alternative”
