“Worst company I ever dealt with in my life. Rude, ignorant and arrogant people and liars to top it all off. No WiFi for the 4th time since installing it I'm expected to wait 4 days. Telling me lies saying they phoned and they didn't there quick enough to take the money for the bill though. Don't ever go with Eir”
“In my new premises over 8 weeks and still no services. Told something different every time I call. Told it's technical well I think technical should get their finger out off their a"" and get something done. I'm highly thinking of going with another comhow would they like to go over 8 weeks without TV”
“People in store are very friendly indeed however they do not tell you many information, for which later on you are charged. I would never set up direct debit with EIR. They take a lot of different 'charges' which NO ONE mentions to you in the store or through the phone. I wanted to get a pay as you go for my additional phone for 2 months. The lady said its easier to just merge it with my current plan (paid by direct debit). She said its free and i will have one bill for 2 numbers. She FORGOT to mention that there is a fee of €10 for SETTING IT UP (you cant even use it as a credit only a fee on your bill) and she FORGOT TO SAY AGAIN that to cancel it you will need to give them 30 days notice or pay additional €10 for transferring for pay as you go. So I lost €20 and shouldn't have as they stole it from my account. I was not informed about those fees in the store by anyone!
Another thing is the plan for 35 monthly with €15 discount (leaving you with €20 per month). The discount is for 6 months, but they said you can renew it after. I called after 6 months and renewed it. After 3 months I realised it was not on the bills and all of that time I was paying €35 per month. When I called the customer service they cant even give you a refund! They can put it as a credit on your bill. I also asked for any confirmation that I will receive the credit (looking at the past where someone says I will get something and I do not get it on the end). And the guy said he cannot sed me anything, I just need to wait and see, and he gave me his first name (as if there was only one Fiarha in the company). Unfortunately now I need to wait 1.5 months to use up my money which was stolen from me and use as a credit, but then straight away I'm leaving EIR and never coming back. DO NOT SET UP DIRECT DEBIT WITH THEM or else they will be stealing your money without informing you earlier what you are actually paying for!”
“So, that is my story.
1. I applied for broadband, landline, mobile phone and Apple TV through the phone. The seller confirmed to me that the landline supports those services.
2. The technician showed up and installed the landline connection. He said that the line won't support speeds over 4 MBPS.
3. I called tech support, and they told me speed will come within 48 hours. I called again, they said that that is the top speed the line can get. Eir confirmed they have a policy of not selling apple TV services if speed is that low.
4. I called complaints, and they offered to substitute the landline modem with a mobile broadband connection, but I would have no apple TV. I opted in for that. According to them, they also adjusted the rates accordingly.
5. I went to an Eir branch to collect the mobile broadband and called customer service to opt out of the landline. They informed me that the mobile phone rates will go up as they removed the bundle discount since now this was no part of the bundle. In a nutshell; out of the blue, I got fewer services I opted in for, for more money. Customer service got a bit defensive but eventually after a while (and a few manager approvals), adjusted the rates back to what I opted in for as soon as I said that I will take this matter to my solicitor.
6. As the mobile broadband speeds were worst than average, I opted out of all services as I still was in the cool-off period. I got the email with the equipment I was debited and returned all debited equipment to the closest Eir store, as per instructions.
7. Two months later, after switching to another company, I received a bill charge for about 140.00 EUR, because "I did not return the Apple TV and Modem".
8. I tried to call customer service to ask them to look into the extra charges, but since my customer account was deactivated, I could not reach them. Eventually, I went (again) to the local Eir store and they confirmed that there is a record of the returned equipment. They called customer service for me and confirmed they revoked the extra charges.
Hopefully, this matter has now come to an end.
A stopped clock is right twice a day.
Eir failed to even do that.”
“The biggest cheaters on the market.They promise offers when you buy product and you do not get them.Customer service totally useless.One tells you some things and the other something completely different.Madness and lack of any professional service.”
“Eir really do need to get their act together. I have received an email from a debt collection company informing me I owe them money. I don't owe a penny, crazy company”
“Please please stay away from this crowd. The system they work is such a crazy system and the service your get through the customer service is nothing. Any question you ask them they say it is not my department and blame some other team...
I am with this crowd for last 3 years and every time I moved house the nightmare starts.
At last I cancelled their service. Happy now such a relief!!!!
best part is I am out of broadband for a month and still paying for not receiving the service!!!! This happened every time you move house and it is bonus for EIR!!!
please boycott this provider guys....”
“Good day, I bought a phone from eir for my wife's birthday in January and after 6 months in the morning my wife is in a tent and the screen doesn't work and eir told me that they can't fix it, so 1500 euros for a phone that worked for 6 months, they are big scammers”
“The worst company of all.
Please can someone tell about your experience with your first bill, was it extremely high?
I got in touch with eir sellers, chose a plan and I bought it. The value agreed for the first bill was €100 (total). But my first bill arrived and it cost 219€ (I WAS SHOCKED)
I did call them, one hour on hold, and then finally I spoke to somebody and the person explained to me, that is normal (trick their customers) and it happens with everybody about their first bill, they charge extra fees, etc. I was super disappointed and had no option. I cannot cancel/change company because I have a contract until August / 2021. But it was the biggest disrespect I have ever experienced, coming from such a big, and popular company in Ireland. Very disappointed.”
“The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.”
“We were told by Eir salesman, Tommy, that we could change from Vodafone without penalty as they had broken their contract by increasing prices. He wanted to know when we had our last bill and said he could organise transfer if it was done within 24 hours as that was the deadline. We took him at his word but now find that we were not able to cancel contract as it was too late and received a bill for 212€. I phoned Eir today and talked to Kevin . It was an experience! He told me to remember Tommy was a salesman and I should bear personal responsibility. When I asked if I should not have listened to the salesman he said he wasn't saying that but I should have checked it myself. This call took place at approx 11.30 today. To say I was flabbergasted would be an understatement. I do hope the call was recorded so as to verify what was said. Needless to say I don't intend to let this matter rest”
“Your customer care is non-existant! No follow-up to complaints regarding our erratic in fact almost non existant wi-fi most of the time. However on 3rd Feb. last when I spoke with a Neal McGrane he agreed to allow us a discount of 60.00 euro on our internet account.I emailed details of payments made on 3rd Feb total 151.35euro,being 64.59euro for A/c No;ca0080980625,& 86-76euro for A/c No.27085433. Living in hope this email goes signal erratic all day to-day,no signal ystd.5th.Please send maintenance person to check our signal”
“I upgraded my package to fibre broadband with what i was told was the ability to reach a minimum of 22 m.b.The engineer was very good. everything seemed super but I see when the line was tested that i am only receiving max 15.m.b. Despite several phone calls to everyone- being passed from one section to another and back again I am now informed that there is a "block" on the line which restricts me in getting the minimum 22mb. Apparently they say it depends on the distance one is from the exchange! I have also been told that my land line can reach up to 34.m.b. I am approx 500 metres from the exchange so i cannot see what or where the problem is. My last phone call to you was on 22nd Jan they told me that a technican had called that week but I never saw one? They also said that a member of staff would contact me but i am still awaiting that call. This is very bad service and i think i have no option left now but to contact my local radio station to highlight it. I need to get this sorted immediately. I await your reply. Con Nolan 086 3519043 Land line 094 9371265”
