“all over Christmas I couldn't get skype which is mainly why I have a computer. very disappointing. I was on to eir several times but it is still very bad. they say the line is ;ok but my computer is only bought during the past year so I don't think there could be anything wrong there. I would love to get my skype back . mary disgusted.”
“I have not bough anything from Eir. Could you please describe what it was. My modem eas hacked so hopefully information hasn't been taken. Thank you. Dolores”
“Internet constantly breaks down , tv service regularly breaks down! Never had theses issued with Sky, can't wait till contract finishes, wouldn't recommend to anyone.”
“Everything.
Customer service lied to me caouldnt or wouldnt resolve my problems. I have had to wait over 4 months for a connection mean while vodaphone got the job done in 3 weeks.”
“I agreed to become a new customer back in late sept. but it emerged a pole needed to be replaced which was to be done in mid Oct. This did not happen and when I made contact I was told it would be late Dec. Still no pole and no contact. I again made contact and was told it could be late Feb. 2017 before pole would be replaced. I cancelled order yesterday. If I had been updated and told that dates would not be met and had been kept informed it would be the least one would expect. Appalling service.”
“Eir switched me to an account I did not want using false info on my usage. Refused to switch me back when contacted to following day and again by phone and email within the following week even though there is a 14 day cooling off period. Worst I have ever dealt with, just like talking to a brick wall.”
“It took 4 attempts to get account sorted. It is such a pity that your customer service staff are not all equal to the task. I would have to say that both ladies I eventually had the sheer luck to deal with were so professional, capable and a pleasure to deal with. It was the pathetic knowledge of 2 gentlemen that left me fuming (One of them I eventually had to ask to hang up and log out of my account so I could ring in again and get someone else!!) Train you staff to do their job is my opinion.”
“I am still not set up. I signed up on the 5th October, 2016 and still have no phone line or broadband I have been told that the junction box is full and an Eir Representative needs to call out to solve this issue. I was then told the end of December that this problem was rectified an an agent would call in January, 17 which he did but could not set up as the problem was not resolved. I got one missed call from Eir since have tried to ring back and can't get through to anyone. Can someone please contact me with an update”
“1 first call out given wrong mobile unable to contact me 2 second call out technican said order was incorrect 3 technican came too late to do outside work line vault 4 technican came on his own and it is a 2 man operation he said,”
“Eir kept changing installation dates! I contacted them a number of times told me it was all ok. First booted on 21st October, Then 2 months during another call turns out they had given the technician the wrong number, and cancelled it, but I got no notification . So ended up up going with Sky!”
“Shambles of a company, do not touch, they simply do not care. I did what i thought was a very simple transaction. I moved 300metres and asked for my phone service to be moved with me. I set up the new connection in the new house 1 month before the move. I ordered phone and broadband and was subsequently told the broadband needed to be cancelled as the wrong address was used for the new connection. that cancellation i was told would be 24/48 hours, 5 days later and i was still waiting for that to be cancelled, I still have a box on the side of my house with a load of loose wires from the installation., I'm also receiving this "review" email 2 weeks after placing the order...after some 15 years with Eircom/Eir i have now cancelled my account in full. Your customer service is appalling . Your staff are very poorly trained and the system you use to update records and take orders appears to be chaotic. All in all i can honestly say i have never experienced a company with such bad service, and the most annoying piece of it all is that of the umpteen staff i spoke to not one of them seemed to care about there job which is very sad but i suppose a reflection of the company.”
“I upgraded my account back in October. When I got confirmation of the agreement it was at a higher amount than agreed over the phone. I complained back in October and wanted to cancel my contract. I was told that it would take 30 days to listen to the original phone call and that someone would respond as soon as it would come through. I have never heard anything despite calling every month. At least on 3 occasions I was told my query would be expedited to 2 days and that someone would be in touch after than time. To date no one has called me back. I have no option but to complain to the communications regulator in hope of a response. It is now January, and still I'm waiting on an answer. Worst customer service ever. Eir just wants to sell, adds a higher price and then never gets back to you. Disappointing doesn't even begin to describe my experience.”
