The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.