“I had occasion to contact Eir re activating an old landline number. Having almost given up I decided to ring sales on 1800773729 and waiting 30 mins to talk to a person I was put through to a gentleman named Robert ( I suspect in the cork office). Well he couldn’t have been more helpful , explaining the process, answering all my many questions and generally being a nice person.
However to get to him I kept getting an automated request to put in the phone number & then to be told there was no record of that number. …
They don’t make it easy!!”
“Hi I was reluctant to change with notice required from Virgin and hassle etc.
From the Eir sales to the installation it all went 100% on date and time.
It was an awkward installation 50M in old blocked ducting etc for the new Fibre cable . I wanted the Router in the centre of house as I had existing data cables to plug in etc .
Sean Keenan the engineer explained everything and the Router setup etc he had it all completed in a few hours.
Set it up and tested.
Nothing was a problem 👍 Thanks Sean great job.
It’s working on Mobiles ,TV’s ,heating ,work PC etc.
I hope existing phone numbers will be transferred soon .
Broadband costs have increased a lot I opted for 24 months €39.99 a month including phone of peak calls.
I hope Eir keep 24 month disconnected contract to avoid having to change providers.
I am looking at the €9.99 sim only plan no limits.
I would recommend changing should have changed last year.
Ray”
“As this survey is dated 1-11-17, regards purchase etc., at that time, I will use this survey in relation to recent enquires to EIR, about changing existing phone bundle, to a more realistic phone package. So on 13- 8-18 when speaking to EIR operator Chelsea, and she understood, that my existing phone bundle, was not suitable for the use I was making of it, she changed existing phone bundle, to a new Off Peak Bundle, covering Landline - Mobile Phone. In doing so, this in turn reduced my phone bill at that time, of which I am appreciative and thankful for that. I would like EIR to know how helpful and interested, Chelsea showed in doing something about improving, what was a totally inadequate phone bundle I had, and how expensive it was costing. It did not make any sense or value in any way whatsoever, which I had been on, for quite some time, not knowing, that this could be changed and improved. When Chelsea realised this, she was able to change from where I was to a new phone bundle, and if I had not rang EIR, I would have been left on a totally unsuitable expensive phone bundle, that I have been on for quite some time, that there was completely no need for, which could have been changed long before now, instead of I ringing and enquiring, to know is there anything can be done, to make this phone bundle - phone bill, more realistic and proper value, for the way I was using it. Again I say well done to Chelsea, in making the improvement to this, and I wish her well in her career with EIR, of which I am sure with her skills and determination, Chelsea will go from strength to strength, in every opportunity that will present itself, of which, she will find the solutions. I say well done to you Chelsea, and good luck and thank you. ------ On 16-8-18, when I had to ring EIR in connection about accessing voice-mail etc., the operator Barbara, from Brazil, a most helpful, courteous person, explained very simply to me how to do this as it had been some time since I had used this facility. It was purely by accident, I happen to mention, that I had only been talking to EIR recently, in relation of phone bundle etc., that Barbara immediately took complete control of my now existing phone bundle, and turned that in a totally new direction, of which I was just mystified, that this was possible ! But this is what this amazing girl Barbara did, of which I am more than thankful. Barbara was now able to create, I believe a Rolling Contract, covering landline - mobile phone, now at a further reduction to a phone bill, that I have tried everything down through the years to rectify, but Barbara certainly took major steps in correcting that, and again I say thank you to Barbara, for her Trojan work in doing this, and committed determination to improve, in any way, that was possible to do this. Barbara is a remarkable girl, of which EIR, should be so proud of her talents, skills, determination, and confidence in dealing with any situation, that is no problem to her. I say well done Barbara, and I wish you every success in your career, with EIR. Well done Barbara and Thank YOU again. Thank You.”
“good free sport package,but find sound levels seem to vary from different stations.Did not seem to have this problem with previous supplier,Also could record more programs while watching another program.”
“theman that called was very nice i hsd a question for him and as i was asking himhe told me he had it done for me and then showed me how to use it his work was very tidy diddnt even no he had drilled hole tidyed it all up himself then had quick coffee wit me while he was showing how to purchase movies 10/10 now quisten for you i got bill off ye today i only got c set up yesterday i cant pay that bill before feb th5 ring me if that problem remember i only set up yesterday after been told if i signed up online id b set up before christmas 21 to be purcise i moved from sky for double chargen me and going in earlyfor money i get bank charged for that i hope its not a problem i like ur set up and ye culd throw movies in for kids for and stress iv gone through them calls were recored i wasnt going to set up unless it was before xmas kids ya no he told me 21 dec when i rang a girl told me they suldnt tell me the costmer that he suldnt hav but i beleived in a irish company keeping to there word looking forward to hearing backk stacee sheradin acc31115804 lives in tullamore 191 church”
“unfortunately I would only give a good at the moment because it took a few weeks for them to come back to me to regards to 3 emails I sent re my bill higher than expected. They got back to me this week with a resolution so I am happy again with Eir. thank you”
