I'm reasonably pleased with Eir products & service to date for decades. I would recommend them. I was extremely pleased today because a complex TV problem was resolved within minutes over the phone by a Staff member. Technology is changing so rapidity that it can be hard to keep customers informed on new info. & hard for service staff members to keep up to date on these changes & information they need to know & provide over the phone. A staff member couldn't resolve the problem yesterday. I got it fixed today. Finally, Eir have over 2 million customers and I reckon they get a hard time with service reviews becauses 90% would give them 5/5 here but they bother to review. A very very small portion gets poor service & you see it here. . Don't be discouraged I would recommend them {A Genuine Customer}