“You never texted me to inform me the work had completed
When I rung last Thursday you said because I didn't ring in 10 days that the order had now ceased though you could re-provide it the next day
I rang up on Saturday from Ardara numerous times,got cut off once,was promised twice a ring back
These never happened
I am now back in the North deeply dissatisfied
I hope to have an engineer out on Thursday the 2nd of feb
Perhaps you should be ringing me in the North now for all the hassle on 00447713834214 ASAP seeing that we have been waiting from July last year
Rgds
Dr Andy Kinch-O'Kane”
“I have no recollection of any purchase from eir. I will not be purchasing anything from eir. When my contract with eir is complete i will be sourcing my phone supplier elsewhere.”
“Shortly after starting my contract or line was cut/ replaced by a line which carried less strength than old 1,since then it takes sometimes 15/n20 mns. To connect ridiculous no improvement in site. Will have to review my contract ??!!”
“The switch over from our previous supplier was unbelievably difficult and cause unnecessary delay because eir had requested the broadband but not the line from my previous supplier. Only after my intervention and following advice from the previous supplier did eir eventually recognise what they needed to do to remedy the situation.
Both the broadband and the mobile service is boarding on not being fit for purpose. When we were sold the service we were told we had 4g in our area. On the contrary it is onlyy by the grace of God that we are able to make a call in or around our house. There is often no signal, Calls are regularly disconnected, and the sound is often distorted even when we stand in a place where we first thought we had a signal.
The broadband is also unbelievably useless for this 21st century. It is slow and unreliable. I reported the problem to eir before Christmas and only after threatening to cancel the contract did they put me through to an engineer. He told me that we should get 9MB download speed. When I tested it I was barely getting 7MB. He told me that an Engineer would come to our house within a few working days, but to date nobody from eir had visited, called or emailed regarding this issue.
Given the above I believe I am justified in calling my experience with eir extremely poor.
Patrick Hamilton
19/1/2017”
“6 OR 7 SCHEDULED DIFFERENT DATES, SOMEONE WAITING AT HOUSE ALL DAY ..AND STILL NOT CONNECTED....absolutely SHOCKING SERVICE .. I wish there was an alternative”
“As a telecommunications company they're not very good at dealing with communicating. I've been waiting since November - actually the matter started way before then & I'm stilling waiting for the matter to be resolved.”
“all over Christmas I couldn't get skype which is mainly why I have a computer. very disappointing. I was on to eir several times but it is still very bad. they say the line is ;ok but my computer is only bought during the past year so I don't think there could be anything wrong there. I would love to get my skype back . mary disgusted.”
“I have not bough anything from Eir. Could you please describe what it was. My modem eas hacked so hopefully information hasn't been taken. Thank you. Dolores”
“Internet constantly breaks down , tv service regularly breaks down! Never had theses issued with Sky, can't wait till contract finishes, wouldn't recommend to anyone.”
“Everything.
Customer service lied to me caouldnt or wouldnt resolve my problems. I have had to wait over 4 months for a connection mean while vodaphone got the job done in 3 weeks.”
“I agreed to become a new customer back in late sept. but it emerged a pole needed to be replaced which was to be done in mid Oct. This did not happen and when I made contact I was told it would be late Dec. Still no pole and no contact. I again made contact and was told it could be late Feb. 2017 before pole would be replaced. I cancelled order yesterday. If I had been updated and told that dates would not be met and had been kept informed it would be the least one would expect. Appalling service.”
“Eir switched me to an account I did not want using false info on my usage. Refused to switch me back when contacted to following day and again by phone and email within the following week even though there is a 14 day cooling off period. Worst I have ever dealt with, just like talking to a brick wall.”
