“Renewed a contract at a better monthly rate only to find a hidden service fee charged through my direct debit. Rang Eir but no satisfaction , been a customer for many years feel like I was mugged .”
“Almost one year waiting for getting internet broadband connection from Eir at home. It seems you don't care about your customers. Very poor customer care.”
“In my opinion I was sold the wrong package and given one price over the phone and another price is asked to be paid each month, not good enough.i asked to be contacted and nobody has got back to me .”
“1 year later situation still not sorted ! No follow up under investigation complete crap customer support, phone delivered 3 weeks late & broken read my notes charged for 2 phones absolutely the worst experience ever & still on going”
“Do you really want to hear this ? Will you pay any attention ? I'm not going back on all the detail but briefly I purchased a 9000a phone on 15/11/17. Received the wrong one. Sent it back. Was charged twice for the privilege. Tried to get a refund but Eir made it so difficult that I ended up accepting credit on my a/c. Tried to raise the matter on Eir community but was banned. It was depressing trying to deal with an anonymous company where no one would take responsibility for Eir's own mistake. When my present contract is up in around twelve months, on principle, I am changing my provider.
I was going to provide my name and details so you can check my experience but have just realised that this review could be public so no chance. If someone in Eir is actually reading this feel free to check my story. You have my email address.
Regards,
Kwj.”
“When I signed up to eir I was told that eir viber would be available in six weeks, nearly twelve months on and its still showing availability in six weeks time.Basically I was lied to to get me to sign up.”
“I'm waiting since the 7th of October for broadband to be installed in my home. It's a bit ridiculous that a company such as Eir cannot not provide a faster service for non standard installations in urban areas.”
“Message flashed on phonto say er sponsored a competition I was a winner but you were forwarded on to a voucher system cost €7.50 in text to cancel it
Otally wrong surprised er was involved in a scam”
“waiting 4 years to be conneced to fiber broadband dont understand when the fiber is running outside my gate for the last five years have rang eir a number of times got no help what so ever not great when u are trying to run a business yours Pat Mullally Motors”
“I haven´t recently purchased anything. So I am a bit scared of what you could be doing with my Bank Account. Please do let me know for sure that you´re not doing any unauthorized transaction.
Apart from that, you charged me almost 500 euro for a landline minutes I was told almost five times in your shops that it didn´t have any limits. I found that out with my bill and I find that really huge and unfair. I asked before signing the contract five times, if it was unlimited and I took their word for granted. That´s like lying to a customer and stealing almost 500 euros from my working hours and I think there´s a limit. I am really dissappointed and angry with this brand. Sorry, but I won´t come back once my contract is finished, that´s really true!”
“Terrible customer service once I lost connection for broadband. No connection between any of the customer service teams (eirchat, twitter, phone service, tech support). I have wasted HOURS of my life calling or contacting eir and no one seemed to be willing or able to help. Ridiculous timings set by engineers for visit (e.g. am or pm). Asked to speak to a supervisor a number of times and none available. No complains procedure which is available to the public. No apology forthcoming and I definitely won't be renewing my contract when it is up and will encourage others to do like wise if I am not contacted soon.”
“Changing modem to e fibre ,took 3 weeks .5 modems were installed every few days .Fequent contact with Eir was frustrating.Telling me it was my PC was the problem.Get it checked .Idid at a cost 90€.My new PC was perfect .I heard calls to Joe ,any one of them could be my story.”
“i have not bought any thing from eir while i have home phone from them and broadband if i had a choice i would change i am waiting for fibre broadband for over five”
