“I have always had problems with Eir, everytime I call I have to call back to change something as things aren't correct. Moving house lately has really topped it off!”
“Not told that the deal would add an extra €10 for unlimited calls to the UK. Then went over the UNLIMITED amount of minutes allowed under terms and conditions and chanrged an extra €100 for the service which we never were before when with Vodafone. The Eir App on Android does not show you how many minutes you have used on calls to the UK so unable to check this. Everytime we make a call to the UK we first have to open up laptop to check how many minutes we have used. Have asked before about this and told T@C T@C....”
“I made the order about 8 months ago and still have no phone line. Every month the completion date is extended. It is ready to install but because it says on a computer that its not ready a phone line has not been stalled. When I call up I get transferred to about ten different people who have no idea what is going on. Very disappointed. I will give this bad review and still no one will call to resolve the issue.”
“I sent you an email asking why, after crap service when my modem went down and never got a reply. Also one od your team rang me, I was busy and asked for a ring back, it never happened. And you have a general air of being crap. And no doubt nothing will happen again. I will be leaving ad soon as possible”
“just about everything from day 1 - the ordering process was a nightmare and I am still awaiting a callback ( about 3 months on ) where I had agreed a price of €40 p.m. and bill arrived for €50 p.m. - despite quering this on two lengthy occasions and having been promised that this would be investigated - still nothing.”
“Renewed a contract at a better monthly rate only to find a hidden service fee charged through my direct debit. Rang Eir but no satisfaction , been a customer for many years feel like I was mugged .”
“Almost one year waiting for getting internet broadband connection from Eir at home. It seems you don't care about your customers. Very poor customer care.”
“In my opinion I was sold the wrong package and given one price over the phone and another price is asked to be paid each month, not good enough.i asked to be contacted and nobody has got back to me .”
“1 year later situation still not sorted ! No follow up under investigation complete crap customer support, phone delivered 3 weeks late & broken read my notes charged for 2 phones absolutely the worst experience ever & still on going”
“Do you really want to hear this ? Will you pay any attention ? I'm not going back on all the detail but briefly I purchased a 9000a phone on 15/11/17. Received the wrong one. Sent it back. Was charged twice for the privilege. Tried to get a refund but Eir made it so difficult that I ended up accepting credit on my a/c. Tried to raise the matter on Eir community but was banned. It was depressing trying to deal with an anonymous company where no one would take responsibility for Eir's own mistake. When my present contract is up in around twelve months, on principle, I am changing my provider.
I was going to provide my name and details so you can check my experience but have just realised that this review could be public so no chance. If someone in Eir is actually reading this feel free to check my story. You have my email address.
Regards,
Kwj.”
“When I signed up to eir I was told that eir viber would be available in six weeks, nearly twelve months on and its still showing availability in six weeks time.Basically I was lied to to get me to sign up.”
“I'm waiting since the 7th of October for broadband to be installed in my home. It's a bit ridiculous that a company such as Eir cannot not provide a faster service for non standard installations in urban areas.”
