“It is a terrible company in general. I was convinced to switch to eir for both mobile and broadband and have had nothing but a terrible experience since then. I keep getting charged extra for no reason and I cant do anything about it. This company will do the bare minimum and overall services are terrible compared to the competition. Locks you in with a contract and you can't leave without paying the full amount. Customer support is also terrible. They have no information on anything that is happening and just follow a script with the utmost basic issues. Stay away from this company if possible. I thought Vodafone was bad but after experiencing Eir, I am almost embarrassed for switching to this company. Vodafone was at least helpful when it came to issues (The very few issues that do occur compared to Eir) Do your research, there is a reason this company has horrible reviews!”
“Avoid eir like the plague. Worst service imaginable. They have lost my broadband box and trying to make me responsible. Paid €100, no box after nearly a month now and they've already billed me for next month. It's CRIMINAL.”
“My experience with Eir has been absolutely horrendous. I signed a contract for €55.98 per month, but within two months, my bills started skyrocketing without any valid explanation. Here’s a snapshot of the blatant rip-off:
• Sep 2023: €55.98
• Oct 2023: €55.98
• Nov 2023: €75.98
• Dec 2023: €75.98
• Jan 2024: €76.21
• Feb 2024: €94.43
• Apr 2024: €94.43
• May 2024: €83.23
• Jun 2024: €101.88
• Jul 2024: €101.43
I contacted their customer service team eight times, and each interaction was more infuriating than the last. Some representatives blatantly lied to my face, others made empty promises, and a few acknowledged the issue but couldn’t care less about resolving it. Each month, I was assured that the overcharging would stop, yet the bills only grew more outrageous.
This is my second and definitely my last contract with these scammers. Eir’s service is a complete and utter disgrace. They are incompetent, dishonest, and downright fraudulent. I strongly advise anyone considering Eir to run in the opposite direction. This company doesn’t deserve your money or your trust. Avoid Eir at all costs if you value your sanity and your wallet.”
“I filed an email complaint through "MADACOVI. CO" after this company scammed me and i was able to recoup my loss. It was a long journey, too long to fit into one post but i hope other people get help too. I almost lost my sanity because of that horrid experience but grateful i got help from MADACOVI. CO website”
“The worse company ever,even though i did everything by the book and closed my contract they still send me bills to pay and pay,these robbers! I try to call customer service but guess what,not being their client anymore you can't speak with any operator. The worse of the worse in Ireland and Europe is EIR,i wouldn't do another contract with them not even paid,robbers what they are,never ever i ve seen such poor quality of signal,even in Antarctica is more signal then in Ireland with EIR. I have to pay now 75 euro for God knows what because they primitive system says that i am still their client,i have email confirmation that my contract is ceased but bills are still arriving,burglers robbers EIR worst of the worst, they trick you with one offert and on the bill arrives another price,if you want to call you need half day patience if your lucky Go to Vodafone people, that's a serious company NOT EIR!”
“Absolute garbage company. Not only did they take over two weeks to schedule an installation, they cancelled the installation the day before due to an error on their end and they refused to make it right. Zero care or regard for their customers and just awful customer service. Avoid them at all cost.”
“I’m here in the USA trying to watch a livestream and the performer has your internet service. This is the third month she’s had to endure frequent freezing of the internet as well as in and out focus.
I expect better from your company 😔”
“Sign contract on 8 of March. They say will do installation in maximum 2 weeks. Today 1 month engineers didn’t came. Appointment was 2 of April- didint came. Second appointment was today, from 9am -1.30pm- nobody came. Still promising. Looks like scam , took bank details and nothing going on”
“I Got my mobile phone contract cancelled in dec 2023 .my mobile was 20euro a month but yet they were taking over 37euro a month . Now they want more payments for 2024 .I owe rip of eir nothing .they are a sceaming company. Would never have any thing to do with air again . They tell you 20 euro a month but yet ripping you off at over 37 euro a month .”
“If I could give them no stars I would , We have been with this company for years then last year we said we were cancelling as times are tough they reduced the bill then with in a month it was higher than originally they said it was the government they had no choice . Now we are being charged 202 euro a month no warning that the bill was going up ,I am absolutely fuming and because they put us on a 2 year contract without saying there is nothing we can do .avoid at all costs”
“Terrible service, if I wasn't signed into contract I would leave.
Reported broadband outage advised this was due to storm in area .4 days later still no service contacted eir again advised outage repaired but not my service as they had no way of checking!!!!., also advised at this stage fault had not been logged.To say I never experienced such poor service...continuously fobbed off some agents more polite than others but no satisfactory solution. Now have to wait 3 working days for technician which has weekend in between.
Miriam
Roscommon”
“Shocking poor service levels. 10 days without broadband service and despite repeated follow ups, only feed back is, You on the list, we have a lack of technicians, no details as to what issue is , no proactive feedback, impossible to escalate or elevate the issue in any meaningful way. Clearly understaffed in terms of service technicians. EXTREMELY Disappointed. Mort, Cork”
“Day light robbery. Moved the house within same city and for the first bill after home move they charge 62 euro which they named part period charges which the customer care person or their retail shop staff were unable to explain . Then the customer care suggests that they can reduce 20 euro from this 62as a complement.”
“I will never ever use Eir again even if they offered me 10 years for free. They lie and rob!! They tried to charge me for not returning the modem on time (70e+), which I did return. It took months of phone calls, visits to the shop, every customer assistant (assistant...how ironic) had a different version. Then they tried to charge me for not returning the temporary modem called tower (150e+) which I returned on time again multiple trips to the shop, phone calls, waiting 40mins and more to be connected. Now I finally cancelled on time- 30days notice exactly, promised a refund and got what? another bill for early cancellation (70e). It will probably take another hours of phone calls, the Eir shop staff do not deal with any customer service any more (no wonder), there is 5 of them in each shop standing there bored and fed up. DO NOT GO FOR EIR, they will rob you blind if you don't watch them.”
“I have been waiting for 4 month to get a connection.
Their technician came 3 times and every time he was missing something he needed to get, then 4 times after that they just changed the appointment dates for no reason. So after 7 attempts I still have no connection!
This is by far the worst service provider I ever dealt with!!”
