“Terrible service, if I wasn't signed into contract I would leave.
Reported broadband outage advised this was due to storm in area .4 days later still no service contacted eir again advised outage repaired but not my service as they had no way of checking!!!!., also advised at this stage fault had not been logged.To say I never experienced such poor service...continuously fobbed off some agents more polite than others but no satisfactory solution. Now have to wait 3 working days for technician which has weekend in between.
Miriam
Roscommon”
“Shocking poor service levels. 10 days without broadband service and despite repeated follow ups, only feed back is, You on the list, we have a lack of technicians, no details as to what issue is , no proactive feedback, impossible to escalate or elevate the issue in any meaningful way. Clearly understaffed in terms of service technicians. EXTREMELY Disappointed. Mort, Cork”
“Day light robbery. Moved the house within same city and for the first bill after home move they charge 62 euro which they named part period charges which the customer care person or their retail shop staff were unable to explain . Then the customer care suggests that they can reduce 20 euro from this 62as a complement.”
“I will never ever use Eir again even if they offered me 10 years for free. They lie and rob!! They tried to charge me for not returning the modem on time (70e+), which I did return. It took months of phone calls, visits to the shop, every customer assistant (assistant...how ironic) had a different version. Then they tried to charge me for not returning the temporary modem called tower (150e+) which I returned on time again multiple trips to the shop, phone calls, waiting 40mins and more to be connected. Now I finally cancelled on time- 30days notice exactly, promised a refund and got what? another bill for early cancellation (70e). It will probably take another hours of phone calls, the Eir shop staff do not deal with any customer service any more (no wonder), there is 5 of them in each shop standing there bored and fed up. DO NOT GO FOR EIR, they will rob you blind if you don't watch them.”
“I have been waiting for 4 month to get a connection.
Their technician came 3 times and every time he was missing something he needed to get, then 4 times after that they just changed the appointment dates for no reason. So after 7 attempts I still have no connection!
This is by far the worst service provider I ever dealt with!!”
“I've been waiting one week for the support engineer to come and fix my broadband and no one comes. Everytime I ring them, they rebook me again for another day... but there's always some excuse the day they're suppose to come to fix the broadband. Since the day my cool off period ended the customer and support service has been a awful. I'm looking forward to the end of my contract with this incompetent company.”
“Total joke of a company, havnt a clue about customer care, agents unable to help but well trained to apologise and give false dates for service restoration. Avoid at all costs, so sorry i didnt research before signing contract.”
“OH MY GOD, customer service is woeful I'm embarrassed and actually for that company to have such poor customer service i am left shaking with temper and frustration after no help what so ever over the phone with someone who couldn't get me off the phone quick enough he ended up hanging up after them taking over 160 in the last couple of months all because my plan somehow changed itself and ever since eir has me topping up 20 euro every week or two. i WILL be changing provider i cant even stomach hearing there name after the service and treatment I've received. I AM SHOOK I WILL NOT BE RECOMENDING THIS SHAM COMPANY ITS DAYLIGHT ROBBERY AT ITS FINEST!”
“OH MY GOD, customer service is woeful I'm embarrassed and actually for that company to have such poor customer service i am left shaking with temper and frustration after no help what so ever over the phone with someone who couldn't get me off the phone quick enough he ended up hanging up after them taking over 160 in the last couple of months all because my plan somehow changed itself and ever since eir has me topping up 20 euro every week or two. i WILL be changing provider i cant even stomach hearing there name after the service and treatment I've received. I AM SHOOK I WILL NOT BE RECOMENDING THIS SHAM COMPANY ITS DAYLIGHT ROBBERY AT ITS FINEST!”
“Stealing from people, I canceled my account within 9 days and 2 months later I get a bill for a large amount. So much for the cooling off period!
Customer care hold for 30 minutes to be on a call for over 50 minutes so far to someone who doesn't have a clue what your talking about all I wanted was my money back! Facebook messenger chats are even worse.”
“Had a mobile broad band account, tried with out success to contact them for months, by phone ad email, eventually instructed my bank to refuse payment, fast forward 3 years they are looking for payments for 6 months after I'd stopped paying and emailed them about it, now have stubbs gazette on to me, still won't be paying, a joke of a company avoid Eir at all costs”
“Extremely disappointed and I don’t even want to give one star. Was using Vodafone and the connectivity as well as service is good.. Rather service is excellent. But unfortunately it’s not supporting my office VPN and I’m working from home. So visited the eir store and got a new connection last evening. Came home to see there is no coverage. Reached out to customer care and they said they are experiencing a data issue. Today morning it showed one bar but not even WhatsApp was working let alone hotspot. Reached out to customer care and they again said a data issue which will continue for another couple of days. (I have a screenshot of this chat) I cannot work without internet and cannot continue like this for another couple of days so I visited the store. The man at the store said he didn’t see me yesterday buying this connection when he just had to check the system which I believe will show the record. He said my story isn’t adding up and now I’m looking like a thief in front of another customer. I felt very embarrassed. The customer care person said they cannot refund because it’s a prepaid connection and to visit the store but they not only not refund my money but I was extremely embarrassed. However, finally they said since ours is a new apartment and houses with thick walls might have this issue. I hope it was communicated prior to purchase. I ended up losing 20€ for a sim card I bought less than 24hrs ago which never worked. However, It showed full coverage in the store. Im working from home so I’m home at least 90% of the time so if there is no coverage inside my home, what’s the use. Who wants to go to the road every time they need to make a call or send a message on WhatsApp.
So it’s terrible coverage and terrible service. DO NOT RECOMMEND EIR TO ANYONE.”
“I’m extremely disappointed with Eir service.
Nobody seems to be on the same page regarding how systems operate and it leaves for a very frustrating experience.
My issues include the following:
Not gaining access to the ‘my eir’ site. Either it doesn’t load or it doesn’t recognise the email/number, which worked in previous times?.. ( which I don’t really mind.. until this causes more problems)
Trying to change the name of a contract is a hassle.
When I called Eir to ask about this , I was told that I would need to go to an Eir store with both the current contract holder and the contract holder to be, was the only way to change it.
Only to be told at the store that they are unable to do this and that I’ll have to fill out a form online. (See above issue to know why that’s not an option for me)
I contacted Eir for they’re help an was told in order for the name to be changed, the current contract would need to be cancelled and then set up a new one.
I try to cancel my contract with Eir, they told me there would be a cancellation fee until the contract ends in August and to wait till then. I try to cancel when August came, only to learn that I now need to wait until February to not have to pay for a cancellation fee.
When I purchased my phone bundle, (phone+phone plan and broadband) I was informed that my phone would be paid in full at a certain point and then it would be deducted from my bill pay.
Finally have the phone paid up and I contact Eir to get my bill updated/ reduced, as the phone payment should be removed. I was told that that was all taken care of and I should see a reduction in my next bill.
There was no change to my next bill.
I call Eir again, and now they’re telling me that my phone is paid up but I have to pay for the sim. None of this has been mentioned before in any previous calls I had.
The last representative, who I spoke to, Victoria, ID number 379259, never once apologised when I expressed the frustrations I was experiencing with their services. That’s just bad customer support/service imo.
Forget changing names, changing network providers is the next move now.
Roll on February!”
