“I'm not quite sure why I'm being asked to leave a review for eir, seeing as I placed an order in June 2016 for phone and broadband service and it is now January 2017 and I still haven't been connected. All I can really comment on is the terrible customer service I'm receiving at the moment from eir, and if I ever do get connected I will be taking my business to Sky as soon as possible!”
“customer care a complete sham
advertising false and misleading
insufficient information given on updating a package
tele sales lacking accurate information for customers”
“Four months waiting for connection
Call centre out of experience, some of them hung off the line while he asked me to wait
Some of these calls went to other departments and i have to explsin the problem again
I payed the deposit for both mobile phones at the shpoe and in the bill i have been asked again to pay the deposit!!!
The bill includes international text that my wife never did!!!!”
“We can get no internet where we live,we pay monthly for sky and monthly for Netflix which we can use as Internet so bad,eir should be saying they can supply the service when it's so bad where we live,neighbours across the rd get nearly 3 times better internet than us ,I am paying for a service we can't use and paying for other services like sky etc that we can't use????”
“Was told a price and I agreed on went ahead with plan,1st bill wasn't as planned, rang up disgusted how ignorant the man was and started to raise his tone of voice with me, not a happy customer can't wait till contract is up”
“It has been absolutely brutal. I ordered a new line to my renovated house . I asked for it to be delivered underground and at point of sale I was told that was no problem. I am weeks on and I still have not had the line installed. Only yesterday the technician was meant to install on a rescheduled visit but didn't show up. On any occasion that I phoned customer service over the past few weeks I have been passed from one department to another - so incredibly inefficient. The service has been the worst I have received anywhere in my life.”
“I wish we had never switched from Virgin Media to Eir. Since we changed on 22nd December we have had an engineer visit three times as our TV service just keeps switching off. We were promised a "seamless" transition and this has not been the case at all.”
“Simply the worst customer service I have ever experienced.
Moved house last summer and EIR charged me for a new Wifi Box even though they said there would be no charge. I'm STILL awaiting a refund since last Summer, every time I contact them they tell me a DIFFERENT Story !!!!”
“Your sub contractor was too lazy to put in a cable.They used every excuse. They did not even come out to the house in the end. We are now with 3. Oh and your team were no good either. Every excuse very very bad no help at all”
“Customer service very poor. I had to ring numerous times to organise a time for the engineer to call out. I asked for my husband to be a named person on the account however any time my husband called the customer service representative wouldn't deal with him. It's a shamble of a service and requires significant professional input to avoid losing customers in the future.
.”
“I am still waiting for broadband connection so I can't understand why you're sending me this email. I have a complaint registered with you which no one seems to be following on.”
“Worst service ever can't rate eir low enough.no contact regarding date of broadband installation and still being overchared on my wife's mobile by 20 euro per month.
Was told in eir shop parlay limerick by Chris the manager to stop annoying them as my presence was interfering with their sales”
“Eir are an absolute joke of a company we waited on 3 occasions for our internet to be installed but a technician never arrived so we cancelled but yet you are still trying to take money from our account should be ashamed of yourselves”
