I had no internet for 5 weeks due to a fault on the line . I couldn’t get anyone to fix it as we had a storm after I reported my fault so I was left completely stranded. I finally got a lovely call response from Jake. He was very understanding that I work remotely and was in a very difficult position. He rang me every day and got technicians out to fix my fault and got me back online . It was so frustrating, so I am extremely thankful to Jake who was so kind and accommodating. Thank you 🙏 Before Jake I did not receive any good customer service at all ! He deserves a fantastic review-