“Emily is one of the most helpful and friendly retailers I have met. She was really good to me in the patrick street cork store and I highly recommend the service there”
“Please please stay away from this crowd. The system they work is such a crazy system and the service your get through the customer service is nothing. Any question you ask them they say it is not my department and blame some other team...
I am with this crowd for last 3 years and every time I moved house the nightmare starts.
At last I cancelled their service. Happy now such a relief!!!!
best part is I am out of broadband for a month and still paying for not receiving the service!!!! This happened every time you move house and it is bonus for EIR!!!
please boycott this provider guys....”
“Good day, I bought a phone from eir for my wife's birthday in January and after 6 months in the morning my wife is in a tent and the screen doesn't work and eir told me that they can't fix it, so 1500 euros for a phone that worked for 6 months, they are big scammers”
“I just signed up with Eir today. After giving my notice to virgin to close my account l now find out Eir sales team did not give me the proper information. Eir have contacters who installed the work, but l have to wait for Eir to send out the TV box, remote control for me to connect. So frustrating l was also told the TV would be up and running today and l had to take day off work for this. Now l have Internet but no TV contacted. Three phone call to them today with out much success. If this is not sorted by Friday,their equipment is going back
I am writing this to make people aware of the misleading information that been given out. They need to retain their staff and have up to-date information on hand for the sale department dealing with the customers on the phone.
Be careful and keep copies of your contract when signing with any new company
Takecare all”
“The worst company of all.
Please can someone tell about your experience with your first bill, was it extremely high?
I got in touch with eir sellers, chose a plan and I bought it. The value agreed for the first bill was €100 (total). But my first bill arrived and it cost 219€ (I WAS SHOCKED)
I did call them, one hour on hold, and then finally I spoke to somebody and the person explained to me, that is normal (trick their customers) and it happens with everybody about their first bill, they charge extra fees, etc. I was super disappointed and had no option. I cannot cancel/change company because I have a contract until August / 2021. But it was the biggest disrespect I have ever experienced, coming from such a big, and popular company in Ireland. Very disappointed.”
“The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.”
“As this survey is dated 1-11-17, regards purchase etc., at that time, I will use this survey in relation to recent enquires to EIR, about changing existing phone bundle, to a more realistic phone package. So on 13- 8-18 when speaking to EIR operator Chelsea, and she understood, that my existing phone bundle, was not suitable for the use I was making of it, she changed existing phone bundle, to a new Off Peak Bundle, covering Landline - Mobile Phone. In doing so, this in turn reduced my phone bill at that time, of which I am appreciative and thankful for that. I would like EIR to know how helpful and interested, Chelsea showed in doing something about improving, what was a totally inadequate phone bundle I had, and how expensive it was costing. It did not make any sense or value in any way whatsoever, which I had been on, for quite some time, not knowing, that this could be changed and improved. When Chelsea realised this, she was able to change from where I was to a new phone bundle, and if I had not rang EIR, I would have been left on a totally unsuitable expensive phone bundle, that I have been on for quite some time, that there was completely no need for, which could have been changed long before now, instead of I ringing and enquiring, to know is there anything can be done, to make this phone bundle - phone bill, more realistic and proper value, for the way I was using it. Again I say well done to Chelsea, in making the improvement to this, and I wish her well in her career with EIR, of which I am sure with her skills and determination, Chelsea will go from strength to strength, in every opportunity that will present itself, of which, she will find the solutions. I say well done to you Chelsea, and good luck and thank you. ------ On 16-8-18, when I had to ring EIR in connection about accessing voice-mail etc., the operator Barbara, from Brazil, a most helpful, courteous person, explained very simply to me how to do this as it had been some time since I had used this facility. It was purely by accident, I happen to mention, that I had only been talking to EIR recently, in relation of phone bundle etc., that Barbara immediately took complete control of my now existing phone bundle, and turned that in a totally new direction, of which I was just mystified, that this was possible ! But this is what this amazing girl Barbara did, of which I am more than thankful. Barbara was now able to create, I believe a Rolling Contract, covering landline - mobile phone, now at a further reduction to a phone bill, that I have tried everything down through the years to rectify, but Barbara certainly took major steps in correcting that, and again I say thank you to Barbara, for her Trojan work in doing this, and committed determination to improve, in any way, that was possible to do this. Barbara is a remarkable girl, of which EIR, should be so proud of her talents, skills, determination, and confidence in dealing with any situation, that is no problem to her. I say well done Barbara, and I wish you every success in your career, with EIR. Well done Barbara and Thank YOU again. Thank You.”
“We were told by Eir salesman, Tommy, that we could change from Vodafone without penalty as they had broken their contract by increasing prices. He wanted to know when we had our last bill and said he could organise transfer if it was done within 24 hours as that was the deadline. We took him at his word but now find that we were not able to cancel contract as it was too late and received a bill for 212€. I phoned Eir today and talked to Kevin . It was an experience! He told me to remember Tommy was a salesman and I should bear personal responsibility. When I asked if I should not have listened to the salesman he said he wasn't saying that but I should have checked it myself. This call took place at approx 11.30 today. To say I was flabbergasted would be an understatement. I do hope the call was recorded so as to verify what was said. Needless to say I don't intend to let this matter rest”
“Your customer care is non-existant! No follow-up to complaints regarding our erratic in fact almost non existant wi-fi most of the time. However on 3rd Feb. last when I spoke with a Neal McGrane he agreed to allow us a discount of 60.00 euro on our internet account.I emailed details of payments made on 3rd Feb total 151.35euro,being 64.59euro for A/c No;ca0080980625,& 86-76euro for A/c No.27085433. Living in hope this email goes signal erratic all day to-day,no signal ystd.5th.Please send maintenance person to check our signal”
“I upgraded my package to fibre broadband with what i was told was the ability to reach a minimum of 22 m.b.The engineer was very good. everything seemed super but I see when the line was tested that i am only receiving max 15.m.b. Despite several phone calls to everyone- being passed from one section to another and back again I am now informed that there is a "block" on the line which restricts me in getting the minimum 22mb. Apparently they say it depends on the distance one is from the exchange! I have also been told that my land line can reach up to 34.m.b. I am approx 500 metres from the exchange so i cannot see what or where the problem is. My last phone call to you was on 22nd Jan they told me that a technican had called that week but I never saw one? They also said that a member of staff would contact me but i am still awaiting that call. This is very bad service and i think i have no option left now but to contact my local radio station to highlight it. I need to get this sorted immediately. I await your reply. Con Nolan 086 3519043 Land line 094 9371265”
“I'm not entirely happy. My laptop frequently displays "No Internet connection" which I find very frustrating. Could you check connection at your end ? Louis Byrne.”
“You never texted me to inform me the work had completed
When I rung last Thursday you said because I didn't ring in 10 days that the order had now ceased though you could re-provide it the next day
I rang up on Saturday from Ardara numerous times,got cut off once,was promised twice a ring back
These never happened
I am now back in the North deeply dissatisfied
I hope to have an engineer out on Thursday the 2nd of feb
Perhaps you should be ringing me in the North now for all the hassle on 00447713834214 ASAP seeing that we have been waiting from July last year
Rgds
Dr Andy Kinch-O'Kane”
