“Lost a laptop with all my information on it some time ago and keep getting scam calls because of them
No apology or nothing offered
Last February they rang me with an offer of a price freeze on my broadband with a 2 year contract after 1 month i get notification of a 5 euro price increase per month with a letter to cancel the contract
I rang them and they said if i didn't cancel the 5 euro would be waived
I said i would stay and im still getting charged the 5 euro per month
I shouldn't have trusted them
Tried several times to call them waiting sometimes for 30 minutes and keep getting told they wont waive it
Please don't trust them with any offer and read the reviews there very poor
Im with them 15 years and have endless hassle with them cant wait to get out of this contract
Believe all the bad press they get both in the media and online
They scammed me and will do the same to you
STAY AWAY”
“Worst company I ever dealt with in my life. Rude, ignorant and arrogant people and liars to top it all off. No WiFi for the 4th time since installing it I'm expected to wait 4 days. Telling me lies saying they phoned and they didn't there quick enough to take the money for the bill though. Don't ever go with Eir”
“Hi I was reluctant to change with notice required from Virgin and hassle etc.
From the Eir sales to the installation it all went 100% on date and time.
It was an awkward installation 50M in old blocked ducting etc for the new Fibre cable . I wanted the Router in the centre of house as I had existing data cables to plug in etc .
Sean Keenan the engineer explained everything and the Router setup etc he had it all completed in a few hours.
Set it up and tested.
Nothing was a problem 👍 Thanks Sean great job.
It’s working on Mobiles ,TV’s ,heating ,work PC etc.
I hope existing phone numbers will be transferred soon .
Broadband costs have increased a lot I opted for 24 months €39.99 a month including phone of peak calls.
I hope Eir keep 24 month disconnected contract to avoid having to change providers.
I am looking at the €9.99 sim only plan no limits.
I would recommend changing should have changed last year.
Ray”
“In my new premises over 8 weeks and still no services. Told something different every time I call. Told it's technical well I think technical should get their finger out off their a"" and get something done. I'm highly thinking of going with another comhow would they like to go over 8 weeks without TV”
“People in store are very friendly indeed however they do not tell you many information, for which later on you are charged. I would never set up direct debit with EIR. They take a lot of different 'charges' which NO ONE mentions to you in the store or through the phone. I wanted to get a pay as you go for my additional phone for 2 months. The lady said its easier to just merge it with my current plan (paid by direct debit). She said its free and i will have one bill for 2 numbers. She FORGOT to mention that there is a fee of €10 for SETTING IT UP (you cant even use it as a credit only a fee on your bill) and she FORGOT TO SAY AGAIN that to cancel it you will need to give them 30 days notice or pay additional €10 for transferring for pay as you go. So I lost €20 and shouldn't have as they stole it from my account. I was not informed about those fees in the store by anyone!
Another thing is the plan for 35 monthly with €15 discount (leaving you with €20 per month). The discount is for 6 months, but they said you can renew it after. I called after 6 months and renewed it. After 3 months I realised it was not on the bills and all of that time I was paying €35 per month. When I called the customer service they cant even give you a refund! They can put it as a credit on your bill. I also asked for any confirmation that I will receive the credit (looking at the past where someone says I will get something and I do not get it on the end). And the guy said he cannot sed me anything, I just need to wait and see, and he gave me his first name (as if there was only one Fiarha in the company). Unfortunately now I need to wait 1.5 months to use up my money which was stolen from me and use as a credit, but then straight away I'm leaving EIR and never coming back. DO NOT SET UP DIRECT DEBIT WITH THEM or else they will be stealing your money without informing you earlier what you are actually paying for!”
“So, that is my story.
1. I applied for broadband, landline, mobile phone and Apple TV through the phone. The seller confirmed to me that the landline supports those services.
2. The technician showed up and installed the landline connection. He said that the line won't support speeds over 4 MBPS.
3. I called tech support, and they told me speed will come within 48 hours. I called again, they said that that is the top speed the line can get. Eir confirmed they have a policy of not selling apple TV services if speed is that low.
4. I called complaints, and they offered to substitute the landline modem with a mobile broadband connection, but I would have no apple TV. I opted in for that. According to them, they also adjusted the rates accordingly.
5. I went to an Eir branch to collect the mobile broadband and called customer service to opt out of the landline. They informed me that the mobile phone rates will go up as they removed the bundle discount since now this was no part of the bundle. In a nutshell; out of the blue, I got fewer services I opted in for, for more money. Customer service got a bit defensive but eventually after a while (and a few manager approvals), adjusted the rates back to what I opted in for as soon as I said that I will take this matter to my solicitor.
6. As the mobile broadband speeds were worst than average, I opted out of all services as I still was in the cool-off period. I got the email with the equipment I was debited and returned all debited equipment to the closest Eir store, as per instructions.
7. Two months later, after switching to another company, I received a bill charge for about 140.00 EUR, because "I did not return the Apple TV and Modem".
8. I tried to call customer service to ask them to look into the extra charges, but since my customer account was deactivated, I could not reach them. Eventually, I went (again) to the local Eir store and they confirmed that there is a record of the returned equipment. They called customer service for me and confirmed they revoked the extra charges.
Hopefully, this matter has now come to an end.
A stopped clock is right twice a day.
Eir failed to even do that.”
“The biggest cheaters on the market.They promise offers when you buy product and you do not get them.Customer service totally useless.One tells you some things and the other something completely different.Madness and lack of any professional service.”
“Eir really do need to get their act together. I have received an email from a debt collection company informing me I owe them money. I don't owe a penny, crazy company”
“Emily is one of the most helpful and friendly retailers I have met. She was really good to me in the patrick street cork store and I highly recommend the service there”
“Please please stay away from this crowd. The system they work is such a crazy system and the service your get through the customer service is nothing. Any question you ask them they say it is not my department and blame some other team...
I am with this crowd for last 3 years and every time I moved house the nightmare starts.
At last I cancelled their service. Happy now such a relief!!!!
best part is I am out of broadband for a month and still paying for not receiving the service!!!! This happened every time you move house and it is bonus for EIR!!!
please boycott this provider guys....”
“Good day, I bought a phone from eir for my wife's birthday in January and after 6 months in the morning my wife is in a tent and the screen doesn't work and eir told me that they can't fix it, so 1500 euros for a phone that worked for 6 months, they are big scammers”
“I just signed up with Eir today. After giving my notice to virgin to close my account l now find out Eir sales team did not give me the proper information. Eir have contacters who installed the work, but l have to wait for Eir to send out the TV box, remote control for me to connect. So frustrating l was also told the TV would be up and running today and l had to take day off work for this. Now l have Internet but no TV contacted. Three phone call to them today with out much success. If this is not sorted by Friday,their equipment is going back
I am writing this to make people aware of the misleading information that been given out. They need to retain their staff and have up to-date information on hand for the sale department dealing with the customers on the phone.
Be careful and keep copies of your contract when signing with any new company
Takecare all”
“The worst company of all.
Please can someone tell about your experience with your first bill, was it extremely high?
I got in touch with eir sellers, chose a plan and I bought it. The value agreed for the first bill was €100 (total). But my first bill arrived and it cost 219€ (I WAS SHOCKED)
I did call them, one hour on hold, and then finally I spoke to somebody and the person explained to me, that is normal (trick their customers) and it happens with everybody about their first bill, they charge extra fees, etc. I was super disappointed and had no option. I cannot cancel/change company because I have a contract until August / 2021. But it was the biggest disrespect I have ever experienced, coming from such a big, and popular company in Ireland. Very disappointed.”
“The company and customer service from hell. I cannot emphasise enough how bad they are. Your bringing major trouble on yourself dealing with them. I was switching to them, waited 3 weeks to get it done but to no avail. They just haven't a clue what's going on. I had to cancel in the end and switch back to my original provider Sky. Was on the phone for 2 hours each day trying to get it done, gave up in the end. A pure nightmare how they can treat customer. Don't touch with a barge pole.”
