“When eir advised recently that their modems had been hacked, my landline coincidentally broke down at the same time as I was trying to reset the modem. I was without service for at least three weeks. When a technician finally came, he did not leave the phone system (orginally installed by eircom) working at it did before he repaired the fault. I have failed to get a response from anyone within eir to get the technician to return to fix it so that it worked as it did before the modem / line breakdown”
“The person I dealt with this time fully understood the problem and solved it for me. He was most helpful and I was so lucky to speak with a person this time who fully understood my query.”
“6 OR 7 SCHEDULED DIFFERENT DATES, SOMEONE WAITING AT HOUSE ALL DAY ..AND STILL NOT CONNECTED....absolutely SHOCKING SERVICE .. I wish there was an alternative”
“good free sport package,but find sound levels seem to vary from different stations.Did not seem to have this problem with previous supplier,Also could record more programs while watching another program.”
“Am waiting since mid November for my land line phone to be delivered ..have no landline service since then even though am paying for it..have contacted u twice to no avail.
Gerry o donoghue”
“The two agents in the Blackrock store, Conor and Eabha, could not have been more pleasant or more helpful. There was a fair bit of admin to be done, as the transaction was across quad-play and they were cheerful and efficient while they were dealing with it. I also noticed how well they treated all the other callers to the store while I was there - including an elderly woman whom they treated with great courtesy and respect. They're a credit to themselves and to the organisation they work for.”
“Mobile phone and land line good. Installation was prompt and efficient. Not a fan of the TV service and in particular the programme search is terrible and system seems very outdated.”
“I have had several episodes of no service in the short time I've been with Eir, and find it extremely difficult to contact support when this happens at weekend”
