“repeatedly informed at least 6 times over the phone that I would no longer be charged for rent of phone as I have paid in full for it . I have deduct that amount from my most recent bill.
I was also told that I would pay no more than 47 euro pm on my new package this also did not happen.”
“EIR VISION KEEPS ON FREEZING, THE AIR PLUGS WERE REPLACED BUT I STILL HAVE A PROBLEM. THE MULTI BOXES ARE A DISASTER, FROM THE DAY THE SYSTEM WAS INSTALLED BACK IN THE BEGINING OF MAY 2016 I HAVE HAD PROBLEMS. NOT A HAPPY CUSTEMER.”
“Internet constantly breaks down , tv service regularly breaks down! Never had theses issued with Sky, can't wait till contract finishes, wouldn't recommend to anyone.”
“theman that called was very nice i hsd a question for him and as i was asking himhe told me he had it done for me and then showed me how to use it his work was very tidy diddnt even no he had drilled hole tidyed it all up himself then had quick coffee wit me while he was showing how to purchase movies 10/10 now quisten for you i got bill off ye today i only got c set up yesterday i cant pay that bill before feb th5 ring me if that problem remember i only set up yesterday after been told if i signed up online id b set up before christmas 21 to be purcise i moved from sky for double chargen me and going in earlyfor money i get bank charged for that i hope its not a problem i like ur set up and ye culd throw movies in for kids for and stress iv gone through them calls were recored i wasnt going to set up unless it was before xmas kids ya no he told me 21 dec when i rang a girl told me they suldnt tell me the costmer that he suldnt hav but i beleived in a irish company keeping to there word looking forward to hearing backk stacee sheradin acc31115804 lives in tullamore 191 church”
“Everything.
Customer service lied to me caouldnt or wouldnt resolve my problems. I have had to wait over 4 months for a connection mean while vodaphone got the job done in 3 weeks.”
“I agreed to become a new customer back in late sept. but it emerged a pole needed to be replaced which was to be done in mid Oct. This did not happen and when I made contact I was told it would be late Dec. Still no pole and no contact. I again made contact and was told it could be late Feb. 2017 before pole would be replaced. I cancelled order yesterday. If I had been updated and told that dates would not be met and had been kept informed it would be the least one would expect. Appalling service.”
“Eir switched me to an account I did not want using false info on my usage. Refused to switch me back when contacted to following day and again by phone and email within the following week even though there is a 14 day cooling off period. Worst I have ever dealt with, just like talking to a brick wall.”
“jessica was so helpful and explained things i could under stand gave me the rightplan to suite my needs which was more to what i could afford at E62 a month in my montly bill so greatful to her”
