DELIVERY OF SIM CARDS , HAD TO WAIT IN TWO DAY'S NO SUCH THING AS AN APPOINTMENT, STAF IN EIR VERY HELPFULLY, BUT EIR AND ITS PROBLEMS WITH ITS CONTRACTORS NOT MY PROBLEM AS I'm paying EIR. Two weeks delay getting the line in as a lift had to be found. Again made to feel it was my fault because of where I live. That's always the case I live in a rural boarder area. Even to the mobile service. I made the mistake of asking about fibre broadband told that they could not help me as I was in a rural area and he the operator who was looking at my account could not work out where I lived?? He said that as my provider he could not and would not provide any information??? What is you policy towards your customer's some of your staff need to be educated that they are the reason they get paid and we are not an inconvenience to their work day. I suppose it's the level of frustration that I feel.