I ordered BB and Homephone and TV from EIR and the order process was great everything went smoothly. Appointment was set for a Monday which I booked off from work but no one showed up. I was contacted at 16.50 to say that no one would be there would I like to rebook. I said that I wouldnt as I would be cancelling as I had no days off until January. I was contacted by EIR and they did what they could to try and get me to stay but at that stage I did not want to reschedule. Maybe in the future I will try again
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