I upgraded my account back in October. When I got confirmation of the agreement it was at a higher amount than agreed over the phone. I complained back in October and wanted to cancel my contract. I was told that it would take 30 days to listen to the original phone call and that someone would respond as soon as it would come through. I have never heard anything despite calling every month. At least on 3 occasions I was told my query would be expedited to 2 days and that someone would be in touch after than time. To date no one has called me back. I have no option but to complain to the communications regulator in hope of a response. It is now January, and still I'm waiting on an answer. Worst customer service ever. Eir just wants to sell, adds a higher price and then never gets back to you. Disappointing doesn't even begin to describe my experience.