I got my stethoscope; it's working. But when I opened the box and checked the device closely, I could say this product was not new! There are scratches on the diaphragm and stains on the light, also as small scratches on the body. It's working, no problem, but I purchased this device as a new one and for personal use only. I don't want to think how many people touched the device; that's gross. I know you offer easy return, but when somebody returns a device, please don't send them to someone else as a brand-new device because it's not. Please check the pictures. It's working, but I don't want to touch it.