We paid a £1000 non refundable deposit to reserve a plot with elan and were quoted the completion date would be around October time at the sales pitch stage. We were then told December to January for the long stop date and managed to arrange with the buyers of our current property to vacate by the end of the quoted month, January. Within a couple of weeks of paying the £1000 NON REFUNDABLE deposit we received a letter informing us that the completion date would be February and the long-stop date would now be March. The deposit we paid was non refundable even though it took Elan only two weeks of receiving our deposit before moving the goal posts due to ‘material shortages’. The move had we not of pulled out would have left my family without a roof over our heads with the unfortunate dynamic of not knowing when the new property would be completed. The cost of short term rent came in at between £1750-£3000 a month, over a few months it doesn’t take an accountant to see the financial cost implications. Once we pulled out it was amazing how Elan went from being an answer machine message to the most customer focused company I’ve dealt with. They offered us a lot of incentives but nothing close to the storage and rental costs we would incur. They were also quite aggressive with their sales telling us that we had to complete by certain dates or the deposit would be lost and the property put back to market. The only thing they were not quick to do is refund the £1000 deposit once they had gone back on dates they had promised. If you want my advice I would not part with your hard earned cash to Elan and would do your homework before buying off plan with them as your dream home could quite quickly turn into an expensive nightmare.