“When you see reviews on this company, the positive ones are from suppliers and other companies who work with them. Being an owner of an Elan home is quite different.
Firstly, I would strongly recommend getting an independent surveyor as soon as you get the house (Elan do not allow access until completion). This will elicit probably over one hundred snags, some serious and others important but a non-surveyor person would never realise or know about.
You would think that a small development of homes costing upwards of half a million pounds may have extra care and attention during the building process, but you would be mistaken. All homes have had issues, some very serious, and one a danger to life because of shoddy building work. (And did Elan Homes answer their '24 hour emergency phone line'? - no - it went unanswered for days and no option to leave a message).
Anyone who has a budget of around £600k+ in many areas may be able to use that money go to a niche/independent developer who takes more care instead.
It has taken years to get some of the snags fixed. (And they simply wash their hands of many others, you have no chance of getting them fixed by Elan, so be prepared to fix issues at your own time and expense).
The gardens flood too, probably due to all the debris they bury under it.
The make of the kitchen appliances included as standard are more 'style and no substance' - expect to have problems within and after the 2 year guarantee.
Finally, it's likely to be on a fleecehold development. Pay full council tax but also having to pay a management company for maintenance of communal areas.”
“Bought a house in culcheth
Warrington. Extremely poor customer care service. We have been chasing our very long snag list for 8 months now . Losing heating and hot water constantly, broken window making the room uninhabitable in winter , broken door hinges , broken tiles, it took them 6 months to fix a leaking toilet. Very poor external brick work, poor insulation. Very poor craftmanship all over and the worst of all is the customer service they are dismissive and disorganized.”