Avoid. Avoid. Avoid. Installed windows which have ALL broken upstairs (ALL!). can't be opened, drafty, noise pollution coming in - NOT environmentally friendly as we pay to heat the outside world. Elan refusing to put right - house was build under 10 years ago. They say after 2 years it's 'not their problem' No ongoing aftercare of items covered by the NHBC. Leaking bathrooms badly installed having to now be taken out due to dangerous black mould build up also. They put tiles directly onto standard plasterboard in showers! Bathrooms crumbling apart. They also forgot to insulate all the bedrooms over garages in the entire estate!!! (which they had to come back and correct all homes - but those said bedrooms are still freezing in winter) Terrible customer experience. Issues happen, but the ongoing commitment to resolve once the money has been paid is not present. A very bad customer experience for correction of substandard build or materials post sale.